SITECH Support Specialist Level 1

Description

SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products and services, is currently accepting applications for Support Specialist. The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.

Job Description: 

• The Support Specialist is responsible for providing technical support and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.
• Builds relationships with customers and recommends additional products and services to enhance the customer experience. 
• Collaborate with Sales Team to understand customer needs and promote Sales activities.
• Troubleshoot and support customers on Trimble products in the field and over the phone.
• Conduct classroom training on Trimble products.
• Assist in the development, documentation and maintenance of support related processes.

Required Qualifications: 

• Must be able to work safely and promote an accident free mentality at all times.
• Must possess ability to train customers on construction and survey technology products and services. 
• Strong mechanical aptitude and understanding of construction and machine control products.
• Must be able to communicate effectively and interact professionally with customers at all levels within the organization. 
• Must have excellent written and verbal communication skills. 
• Must be able to think quickly to handle customer situations to produce immediate results.
• Must have valid driver’s license, good driving record and be willing to travel.
• Excellent computer skills, proficient with Microsoft Office.

Preferred Qualifications: 

• Construction and Survey field experience using Trimble Civil Engineering and Construction products.
• Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade
• Experience using Trimble Site Positioning Systems: Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks and SCS900 Site Controller Software.
• Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD and Takeoff preferred. 
• Strong knowledge of road construction surveying and design. 
• Good understanding of proper surveying practices.
• Ability to work in team environment and be self-motivated.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).