Top Customer Support Jobs in Salt Lake City, UT

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Handle inbound patient calls to answer questions about prescriptions, refills, appointments, and account status. Document interactions, follow up via secure portal when needed, escalate clinical issues per protocol, and maintain HIPAA and patient safety standards. Part-time, phone-first role with potential conversion to permanent.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Serve as the Zendesk subject-matter expert for Professional Services: configure and optimize Zendesk workflows, gather and document requirements, design intake-to-delivery solutions, support integrations and governance, and drive change management, security, and stakeholder enablement.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide timely, empathetic support via email, phone, and chat; become a Brex product expert; triage and escalate issues; surface product feedback; collaborate with internal teams; mentor colleagues and contribute to documentation and team goals.

Provide front-line, in-person support to driver-partners and riders for an intermodal transit service. Handle customer issues in a fast-paced environment, identify trends and pain points, and relay feedback to cross-functional teams to improve service.

Provide courteous, professional service to credit union members: open/close accounts, process teller transactions, maintain account information, communicate via phone/in-person/online, and identify opportunities to offer products and services.

Greet and check in/out patients, answer and direct phone calls, maintain front office/lobby, perform secretarial tasks (printing, scanning, fax), process patient payments via Clinical Conductor, and ensure adherence to FDA/ICH/GCP/SOPs. Provide friendly customer service, support site operations, and perform other duties as assigned. On-site role with light physical requirements.