Top Customer Support Jobs in Salt Lake City, UT

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Manage resident inquiries and enforce HOA deed restrictions through property inspections, documentation, violation issuance, and assistance with architectural review and committee applications. Provide high-quality customer service, maintain records and photos, and support Community Manager including occasional driving and flexible hours.

Provide one-on-one support to program participants, operate and monitor program tools (training provided), maintain session notes, encourage goal-setting and reflection, and create a welcoming, supportive environment.

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Provide administrative and customer support for escrow transactions: open orders, prepare closing documents and statements, manage disbursements and follow-up, communicate with customers, interpret agreements, and use software tools to ensure accurate, timely closings in a fast-paced team environment.

Support funeral directors and families by preparing and transporting decedents, setting up services, handling paperwork, greeting guests, maintaining vehicles and facilities, and assisting with logistics, cleanup, and inventory while providing compassionate, confidential service.