The Express Advisors act as a liaison between our guests and the lube technicians. They ensure a positive customer experience by:
- Promptly greeting people when they pull up to Express
- Performing a vehicle walk-around and asking pertinent questions about their guest's needs
- Communicating with guests about how long their wait will be, and updating as the process goes along
- Explaining the services that have been done
- Advising on recommended service
The Express Advisors make sure the guest feels heard, cared for, and informed.
A good Express Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.
Qualifications- Customer service experience
- Strong background in service and automotive technology helpful, but not required
- Proactive
- Clear communication, good at explanation
- Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
- Must be able to work at a rapid pace on their feet for long periods of time
Skills Required
- Customer service experience
- Proactive approach
- Clear communication and explanation skills
- Ability to work around extreme temperatures, loud noises, and exhaust fumes
- Ability to work at a rapid pace while standing for long periods
- Background in service and automotive technology
What We Do
Mark Miller Subaru is a Utah-based Subaru retailer operating Midtown and Southtowne dealerships in the Salt Lake City area. It sells new and pre-owned Subaru vehicles and provides expert service through its dealership facilities. The company emphasizes upfront, honest, customer-focused service and community involvement, operating as a Registered Benefit Corporation while supporting local nonprofits, youth programs, education, environmental conservation, and charitable initiatives.
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