Top Operations & Support Jobs in Salt Lake City, UT

Lead GTM Strategy and Revenue Operations to design quota allocation, compensation, territories, headcount planning, and GTM tooling. Own Salesforce-based revenue data model, drive AI-first automations across the GTM tech stack, govern forecasting and compensation, and deliver actionable territory and pipeline insights to enable seller productivity and revenue growth.

The Director of Telecommunications leads strategic and operational initiatives for telecommunication systems, focusing on modernizing contact centers, enhancing patient and member experience, and integrating communication tools with clinical systems.

Lead Underwriting, Processing, and Closing teams to drive origination, quality, velocity, and homeowner experience. Build and coach production leaders, set operational goals, monitor metrics, remove bottlenecks, scale processes, lead change management, own Salesforce reporting and analytics, execute workforce planning, and implement investment risk policy to increase capacity and operational effectiveness.

CIC is inviting general interest submissions from candidates interested in opportunities within their organization, focused on community and innovation.

The Associate Data/EDI Architect will manage implementation projects for employee benefits software, mentor teammates, and ensure quality execution while cultivating customer relationships.

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.

Manage and mentor a team of technical support engineers for a cloud security SaaS product. Own team performance, hiring/onboarding, escalations, incident coordination with engineering, and knowledge-base content. Drive automation and AI-powered tooling to scale support, troubleshoot Kubernetes/cloud infrastructure, and collaborate with Customer Success on customer-impacting issues.

Responsible for managing external partnerships, leading supplier selection and negotiations, and ensuring compliance with performance metrics. Also handles grievances and training for vendors.

Manage day-to-day execution of digital product and service enablement: plan and deliver training, create and maintain enablement content and SOPs, run support operations analytics, manage project plans for system rollouts, and partner with Data & Technology and business stakeholders to drive adoption and continuous improvement.

The Tech Ops Generalist will own the technical delivery of AI-powered operational tooling and the Zendesk ecosystem, helping to build a scalable operational tech platform for the organization.