Top Operations & Support Jobs in Salt Lake City, UT

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, identifying financial needs, managing operational risks, resolving issues, and escalating concerns. Supports branch management with scheduling and daily tasks, while motivating employees and maintaining compliance with banking procedures, fraud prevention, risk management, and loss prevention policies. Requires customer service experience and availability for most Saturdays.

Provide back-to-back phone-based customer service and technical troubleshooting for DISH TV customers. Address billing, programming, and technical questions, resolve customer needs, and promote relevant products and services. This full-time remote role includes paid training, company-provided equipment, evening and weekend shift flexibility, and requires fluent English and Spanish, a dedicated home workspace, reliable wired internet, and residence in an eligible state.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.

Manage and oversee the inquiry disputes team, ensure compliance with credit bureau reporting policies and SOPs, lead QA remediation, drive process improvements, train staff, analyze portfolio reporting, and track performance metrics to resolve credit bureau issues.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages, reserves; coordinate with counsel; prepare for trials/hearings; identify subrogation and SIU referrals; communicate with claimants and stakeholders; maintain claim file security and billing for outside/in-house counsel.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Manage large collection operations and ensure timely collection of debts from customers.

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

Provides escalated technical customer support for the vAuto product through phone and online channels. Troubleshoots hardware, software, access, and data issues; resolves routine to moderately complex problems; escalates difficult cases; documents inquiries and resolutions; follows up with customers; and collaborates with technical experts and cross-functional teams. Preferred experience includes SQL or XML investigation, Salesforce case logging, and Genesys PureCloud.

Lead Cox Fleet process design, standardization, and continuous improvement across the business. Drive transformation initiatives (acquisitions, integrations), partner with stakeholders and BI to build metrics, govern process standards, prioritize technology enhancements, and manage implementation of process excellence and change management to improve efficiency and compliance.

Own end-to-end go-to-market motions for a product line or segment, including rollout design, enablement, field playbooks, adoption tracking, and performance analysis. Translate product and pricing inputs into actionable commercial strategies, collaborate with Product, Marketing, Sales, Legal, and Pricing, identify launch risks, and recommend improvements based on customer and field feedback.

Own and optimize top-of-funnel revenue processes, including lead routing, lifecycle management, workflow automation, attribution tracking, and funnel analysis. Partner with Sales, Marketing, Business Systems, and other teams to improve Salesforce and go-to-market tooling, maintain data integrity, manage cross-functional initiatives, and train revenue teams on process and tooling changes.