Top Operations & Support Jobs in Salt Lake City, UT

Supervise a team supporting loan applications by managing performance metrics, quality assurance, productivity, and customer experience. Provide coaching, training, mentoring, one-on-ones, and performance reviews; identify trends and recommend improvements. Support interviews, hiring decisions, and onboarding for new representatives while maintaining effectiveness during high-pressure periods.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

Manage, verify, and audit digital mail and business documents, ensuring regulatory compliance and effective communication with clients and agencies.

Provide back-to-back phone-based customer service and technical troubleshooting for DISH TV customers, answer billing and programming questions, resolve technical issues, and promote products and services. The role requires fluent English and Spanish, full-time work-from-home availability, evening or weekend flexibility, reliable wired internet, and sustained phone engagement with minimal distractions.

Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Manage workers’ compensation premium audit operations, including internal teams, vendors, quality, compliance, productivity, and customer escalations. Develop audit strategies, improve processes, optimize workflows and technology, analyze performance trends, and partner with Product, Engineering, Analytics, Compliance, Legal, Claims, Underwriting, Billing, and Customer Service. Lead team development, resolve complex disputes, and communicate operational insights to senior leadership.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.