Top Operations & Support Jobs in Salt Lake City, UT

Manage large collection operations and ensure timely collection of debts from customers.

Lead branch performance improvement by delivering workshops, coaching district managers, identifying opportunities, supporting branch leaders and pilots, and driving execution of the Behavior Framework, Management Cycle, affluent and small-business activities. Role requires frequent travel and stakeholder influence to improve customer experience and branch productivity.

Provide remote customer service via phone, applying empathy, call control, de-escalation, and independent judgment. Use Google Suite/Microsoft Office, meet attendance and performance expectations, maintain compliant home office and internet (100/10 Mbps on VPN), and report in-person when required within 24 hours in assigned region.

Handle high-volume inbound customer and technical support calls for DISH TV customers—answer billing, programming, and troubleshooting questions, promote products, and maintain engagement. Work full-time from home with company equipment, meet wired internet and home office requirements, complete pre-employment screening, and support evening/weekend shifts. Bilingual English/Spanish required.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Provide inbound phone, chat, and email support for banking, investment, and credit card products. Troubleshoot member issues, escalate and coordinate with internal teams, document interactions, meet performance metrics, and deliver empathetic, consultative service focused on first-call resolution. Onsite Salt Lake City role with possible in-office training.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

The Credentialing Specialist will manage provider enrollment and credentialing, optimize workflows, develop SOPs, ensure compliance, and support providers.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.