Top Operations & Support Jobs in Salt Lake City, UT

Leads an In-Home Services team overseeing field service managers, inventory staff, and technicians. Responsibilities include developing leaders, managing staffing and schedules, improving customer satisfaction, productivity, sales, safety, and service quality, and ensuring tools, equipment, and inventory readiness. Uses performance data and AI tools to identify improvements, resolve recurring issues, and simplify operations while supporting local and remote service teams.

Processes electronic payments, enrolls vendors, updates payment methods, researches outstanding payments, responds to client inquiries, and supports invoice payment workflows. The role requires strong communication, attention to detail, multitasking, adaptability, Microsoft and Excel proficiency, and a willingness to work overtime during growth or onboarding periods.

Supports branch operations by processing and approving teller transactions, assisting customers and employees, promoting digital banking solutions, identifying financial needs, managing operational risks, resolving issues, supporting scheduling, and helping motivate branch staff. The role requires strong customer service, cash handling, policy compliance, fraud awareness, and availability for most Saturdays.

Build and maintain AI-powered go-to-market systems that automate sales, expansion, marketing, forecasting, handoffs, and post-sales workflows. Optimize processes, maintain CRM data quality, test and monitor automations, connect GTM tools, and translate operational needs into scalable technical solutions. The role uses AI and iPaaS tools to surface next-best actions, improve deal velocity, and support customer lifecycle operations.

Manage, investigate, and resolve complex, high-severity personal property claims. Inspect and value damaged or lost contents, determine coverage, explain settlements, coordinate vendors, negotiate scopes and estimates, monitor contract compliance, and provide exceptional policyholder service. The role also supports field inspections, assists other claims teams, serves as a technical resource, and maintains current knowledge of personal-property standards and homeowner policy coverages.

Contacts customers about unpaid balances, negotiates payment arrangements, resolves account barriers, documents interactions, and maintains compliance with FDCPA, CFPB, and company policies. The role involves high-volume dialer work, account review, problem-solving, escalation, and professional customer communication in a performance-driven hybrid environment.

Processes life insurance policy reinstatements by reviewing eligibility, completing transactions, tracking work, and confirming successful processing. Provides clerical support to the Customer Retention Department, prepares weekly status reports, communicates progress and concerns, and completes related administrative tasks. The role requires accurate processing across multiple systems, adherence to procedures, deadline management, and collaboration with clerks, analysts, and management.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Own and scale Hex’s deal desk and quote-to-cash operations, including CPQ, billing, provisioning, pricing, packaging, discounting, approvals, invoicing, revenue recognition, and collections. Lead a monetization committee, implement order-to-cash systems, improve margins and sales velocity, establish deal guardrails, and report on process performance. Partner closely with Sales, Finance, Legal, Product, and Engineering in a high-growth B2B SaaS environment.

The Director of Revenue Operations will build and lead Hex’s RevOps center of excellence, owning compensation, territory design, capacity planning, quota setting, pipeline modeling, forecasting, and recurring operational programs. The role partners with Sales, Finance, Recruiting, Legal, Systems, and executive leadership to automate processes, improve forecast accuracy, support hiring plans, and report on go-to-market performance.