Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.
Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!
SUMMARY
As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation.You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools.
WHAT YOU’LL DO
- Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product
- Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
- Ensure successful training and onboarding of new hires
- Guide the team through technical-training and additional learning and development needs
- Drive projects or initiatives to improve team productivity, process or procedure
- Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that scale the support offering through automations
- Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
- Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
WHAT YOU’LL BRING
- Technical Leadership: 1+ years managing external technical support teams in a SAAS enviornment while serving as the hands-on, ultimate escalation anchor.
AI & Automation: Track record of writing scripts or building tools using AI APIs to automate operational workflows.
Cloud Infrastructure: 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
Kubernetes & Virtualization: Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
Security & Monitoring: Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Compensation + Benefits
Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is listed below.
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
Skills Required
- 1+ years managing external technical support teams in a SaaS environment and serving as hands-on escalation owner
- Track record of writing scripts or building tools using AI APIs to automate operational workflows (AI-first tooling experience)
- 5+ years hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure
- Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments
- Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines
- Ability to use/build with Claude Code or similar AI tooling for support automation
- Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States
- Legal right to work in the country where the position is based without the need for visa sponsorship
Wiz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wiz and has not been reviewed or approved by Wiz.
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Fair & Transparent Compensation — Pay bands for remote roles are described as mid–six figures, with additional compensation such as bonuses, commissions, and profit sharing also referenced. Compensation for senior and revenue-linked roles is portrayed as substantial relative to typical tech benchmarks.
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Healthcare Strength — Health coverage is described as robust, spanning medical, dental, vision, life, disability, mental health benefits, and access to flexible spending accounts. The breadth of coverage indicates a comprehensive baseline benefits offering.
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Leave & Time Off Breadth — Time-off policies are framed as flexible, including an unlimited/flexible PTO approach alongside paid holidays and sick time. Flexibility is reinforced by remote programs and a home-office stipend as part of the broader rewards package.
Wiz Insights
What We Do
Every day there’s another cyber-attack on the news. Hackers stole twenty million credit card numbers from a retailer, or they shut down an oil pipeline, or crippled a hospital. These attacks are more than just disruptive; they’re big business for organized crime and rogue states. Wiz is here to prevent them from happening where companies and governments build applications today -- in the cloud. From Barclays to Home Depot, Wiz helps the biggest organizations in the world protect their Amazon, Microsoft, and Google cloud environments. We have only been selling the product for six months, and so far, 10% of the Fortune 500 already use Wiz. But this is just the beginning. Come join the fastest growing enterprise software company in history in one of the fastest growing industries -- the cloud -- and help us make cloud a safe place where creativity and innovative ideas can flourish.
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