Remote – North America | Full-Time | Canals AI
About CanalsCanals is a bootstrapped, profitable startup transforming wholesale distribution (a trillion-dollar industry) with AI. Our platform integrates seamlessly with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.
We’re a 55-person, fully remote team operating at millions in ARR and growing rapidly without outside funding.
The OpportunityWe’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows — from order entry to procurement to payments — and we’re growing fast.
You’ll be the primary point of contact for a portfolio of customers, ensuring they’re getting maximum value from our platform. This role combines relationship management, onboarding, and problem-solving with a strategic understanding of how our technology impacts their business.
If you love building relationships, digging into complex systems, and helping customers succeed, this role is for you.
What You’ll DoOwn a portfolio of customer relationships, driving retention, adoption, and satisfaction.
Guide new customers through onboarding, ensuring smooth setup and measurable time-to-value.
Serve as the customer’s advocate internally, collaborating with Product, Engineering, and Sales to drive improvements and solve issues quickly.
Monitor usage data to identify risks and opportunities for expansion.
Lead regular business reviews to highlight ROI and align on future goals.
Develop playbooks and scalable processes as our customer base grows.
3+ years of experience in Customer Success, Account Management, or Implementation for a SaaS product.
Strong technical aptitude — comfortable learning complex software and explaining it to others.
Excellent communication and relationship-building skills across all levels of an organization.
Proven ability to manage multiple accounts and priorities in a fast-paced environment.
Analytical and proactive — you spot issues before they become problems.
Experience supporting B2B or enterprise customers preferred.
Bootstrapped and profitable: Stability and autonomy — no fundraising distractions or shifting investor goals.
High impact: You’ll help our customers transform their operations and see the impact of your work every day.
Collaborative culture: Work directly with engineers, designers, and product leaders who care about solving real problems.
Remote-first flexibility: Work anywhere in North America.
Product-market fit: Customers love what we’ve built — and growth is accelerating.
Tight-knit, low-ego team: Join a group of builders passionate about excellence.
Top Skills
What We Do
Canals automates sales order entry, accounts payable, and purchasing workflows with the most accurate AI for distribution.
Speed up quoting, stay on top of order updates, pay smarter and win more business, all by eliminating the manual work that slows your employees down. Plus, unlock time for more strategic work like strengthening customer service and supplier relationships.
With pre-built ERP integrations and minimal setup, you can get up-and-running – and see immediate value – without taking up IT resources. As your teams use it, our AI models learn and adapt to your business, preserving tribal knowledge and getting more and more accurate.
Canals has revolutionized the day-to-day of sales and accounting teams at forward-thinking distributors, including United Electric, R.S. Hughes, and Puget Sound Pipe & Supply. Let’s chat about how you can use AI-powered automation to gain a competitive edge too.
