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Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Leads overnight customer success and technical support operations for clinical projects. Provides escalations, mentoring, ticket auditing, SLA and quality monitoring, process improvements, and cross-functional coordination. Handles participant and clinician support, device and platform troubleshooting, compliance alerts, data collection, inventory orders, and ticket resolution. Also performs clinical research coordination activities, including virtual visits, data entry, query resolution, training, participant recruitment, and communication with clinical and sponsor teams.

Build and scale Go backend services for agent quoting, configuration, and application submission. Partner with adjacent teams, resolve partner-specific edge cases, provide architectural leadership, write unit and integration tests, review code, and promote automation, CI/CD, and continuous improvement. The role expects daily use of AI coding tools and ownership of services across distributed systems and microservices environments.

Own complex operational accounting processes and month-end close activities, including journal entries, reconciliations, variance analysis, SOX controls, audits, and process documentation. Investigate accounting issues, improve data quality, automate workflows, and implement controlled AI-enabled accounting processes. Partner cross-functionally on systems and transformation projects, review junior accountants’ work, and mentor staff. The role is based in a hybrid downtown Chicago office.

Own revenue enablement programs and systems supporting Sales, Account Management, and Customer Success. Build playbooks, competitive resources, training, and product-launch enablement; maintain the enablement technology stack and AI Hub; measure adoption and field adherence; and connect enablement activities to win rate, sales cycle length, expansion, time-to-value, and churn outcomes. Partner cross-functionally with Sales, Customer Success, Product Marketing, and leadership to deliver data-driven recommendations.

The Account Manager oversees customer accounts, builds relationships, develops new business, tracks account metrics, and ensures timely delivery of solutions.

The Director of Yield Management owns portfolio-level monetization strategy across direct and programmatic channels for DOOH and mobile products. Responsibilities include setting floors, rate cards, packaging, deal structures, auction rules, and forecasting models; running pricing experiments; building dashboards; managing SSP partnerships; coordinating ad server and OMS configurations; and partnering with Ad Operations, Sales, Data, Engineering, Product, and executives. The role also manages and develops one direct report.

Leads a team of Android engineers while owning planning, delivery, technical roadmaps, architecture, code quality, testing, performance, and security standards. Partners with product, design, QA, and backend teams to deliver mobile initiatives. Provides people leadership through feedback, career development, and team culture building. Remains hands-on by contributing to the Kotlin Android codebase, reviewing pull requests, troubleshooting complex issues, mentoring engineers, and removing technical or project bottlenecks.

Design, build, and manage scalable AWS infrastructure; optimize GitHub-centric CI/CD; implement observability stacks; automate compliance for GovRAMP/FedRAMP and SOC2; author audit-ready documentation and runbooks; collaborate with engineering and security teams to ensure high availability and reliability.

Supports purchasing, sourcing, planning, and inbound logistics for a U.S.-based mattress manufacturing operation. Responsibilities include managing purchase orders, coordinating with suppliers, tracking shipments and receipts, reconciling deliveries, maintaining landed-cost records, ordering supplies, and resolving shortages or delays. The role requires accurate recordkeeping, cross-functional communication, and proactive supply issue management. It is hybrid in Clarksville, Tennessee, with travel to a manufacturing partner in Greenbrier, Tennessee, up to 10%.