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Top Customer Success Jobs in Rochester, NY

930+ Job Results
10 Days Ago
Rochester, NY
Remote
262 Employees
5-7 Years of Experience
262 Employees
5-7 Years of Experience
Healthtech
The Senior Customer Training Specialist will develop and deliver training programs for customers, ensuring a comprehensive understanding of Visby products. Responsibilities include coordinating training logistics, ensuring compliance, providing customer support, and evaluating training effectiveness in alignment with company goals.
10 Days Ago
Rochester, NY
Remote
77 Employees
80K-100K Annually
3-5 Years of Experience
77 Employees
80K-100K Annually
3-5 Years of Experience
Financial Services
As a Scaled Customer Success Manager at Truv, you will be responsible for driving customer activation, growth, and retention. You will oversee the onboarding process for new customers, manage customer risk, leverage data for adoption, and provide support while aggregating feedback for product improvement.
10 Days Ago
Rochester, NY
Remote
160 Employees
7+ Years of Experience
160 Employees
7+ Years of Experience
Information Technology • Security • Cybersecurity
As a Senior Customer Success Engineer at Veza, you will act as a trusted advisor, providing technical guidance on IAM solutions, designing end-to-end solutions, and training customers to utilize the Veza platform effectively. You will perform health checks, conduct business reviews, and manage technical escalations, ensuring customers gain maximum value from the product.
Top Benefits:
401-K
Company Equity
Company Outings
+42 More
10 Days Ago
Rochester, NY
Remote
2,000 Employees
50K-75K Annually
5-7 Years of Experience
2,000 Employees
50K-75K Annually
5-7 Years of Experience
Food • Software • Hospitality
The Payments Enablement Specialist will support the growth of Payments products by enabling and setting up payment customers from onboarding to go-live. Key responsibilities include managing relationships, maintaining systems, analyzing data, and identifying deployment needs and process improvements.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
10 Days Ago
Rochester, NY
Remote
37 Employees
65K-80K Annually
1-3 Years of Experience
37 Employees
65K-80K Annually
1-3 Years of Experience
Cannabis • Enterprise Web • Software
As an Implementation Specialist, you will manage customer onboarding, ensuring they utilize Distru software effectively. You'll drive customer success by maintaining relationships, guiding solutions, and maximizing account value. Your role also involves updating customer information and providing regular feedback on product improvements.
10 Days Ago
Rochester, NY
Remote
3-5 Years of Experience
3-5 Years of Experience
Software
The Customer Success Manager (CSM) will manage a portfolio of Enterprise customer accounts, ensuring an exceptional post-sales experience. Responsibilities include onboarding, setting success criteria, issue resolution, identifying expansion opportunities, and maintaining customer relationships. The role requires expertise in frontend development and cloud infrastructure, with a focus on driving customer engagement and satisfaction.
10 Days Ago
Rochester, NY
Remote
111 Employees
3-5 Years of Experience
111 Employees
3-5 Years of Experience
3D Printing • Software
The Senior Customer Success Manager will lead the customer service team, focusing on product adoption and growth, improving renewals and retention. Responsibilities include establishing metrics for success, enhancing client relations, and identifying upsell opportunities to maximize customer profitability.
10 Days Ago
Rochester, NY
Remote
107 Employees
1-3 Years of Experience
107 Employees
1-3 Years of Experience
Information Technology • Security
The Salesforce Optimization Specialist will optimize Salesforce deployment, ensure data accuracy, and collaborate with teams to improve user training and documentation. Responsibilities include reviewing configurations, performing data management, and aligning Salesforce with business processes.
10 Days Ago
Rochester, NY
Remote
40 Employees
168K Annually
7+ Years of Experience
40 Employees
168K Annually
7+ Years of Experience
Fintech • Mobile • Payments • Software
RevenueCat is seeking a Senior Customer Success Manager to build and maintain relationships with customers, develop collaborative action plans, and help customers grow their businesses. The role involves managing customer relationships, providing insights and tactics, and contributing to team initiatives.
10 Days Ago
Rochester, NY
Remote
4,898 Employees
95K Annually
3-5 Years of Experience
4,898 Employees
95K Annually
3-5 Years of Experience
Digital Media • Fintech • Information Technology
The Client Engagement Specialist manages customer relationships and ensures the successful renewal of contracts for Dow Jones' third-party risk management solutions. Responsibilities include collaborating with internal teams, developing retention strategies, providing client support, and maintaining detailed client records within Salesforce.
Top Benefits:
401-K
Commuter Benefits
Company Outings
+21 More
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