Top Tech Jobs & Startup Jobs in Rochester, NY

Provides customer and student support across email, phone, chat, SMS, and social media. Processes enrollments, orders, refunds, and account updates; resolves issues; provides trained technical assistance; maintains accurate records; protects confidential information; collaborates across teams; and identifies process improvements. The role requires strong communication, organization, problem-solving, and customer-service skills in a fast-paced environment.

Design, develop, test, and deploy supply chain software for inventory, warehouse, and fulfillment systems. Lead technical decisions, mentor engineers, coordinate cross-functional Agile projects, decompose work, delegate tasks, and promote strong development and testing practices. Build monitoring systems that ensure business-process correctness and support high-volume, data-intensive applications.

Manage post-onboarding relationships for approximately 30 mid-market clients, driving product adoption, engagement, measurable business value, renewals, and account growth. Serve as a trusted advisor by understanding customer objectives, coaching users, presenting insights, conducting business reviews, and translating promotional data into actionable recommendations. Collaborate with Sales, Product, Support, Education, Operations, and Onboarding teams to resolve needs and improve the customer experience.

Lead organizational change efforts for Workday deployments, develop and execute change management and training strategies, manage stakeholder engagement and communications, measure adoption, and support organizational readiness activities.

Lead design, configuration, testing, deployment, and support of Workday Benefits implementations. Configure plans, eligibility, enrollments, and integrations with payroll/vendors. Provide troubleshooting, testing for open enrollment, training, documentation, post-go-live support, and ongoing enhancements for Workday releases.

Lead end-to-end Trinium implementation for a California warehouse: configure system and workflows, build and test integrations with WMS/accounting/OMS, train users, troubleshoot issues, and drive successful go-live.

Coordinates marketing projects, budgets, timelines, suppliers, printed materials, promotional inventory, events, and association deliverables. Performs quality assurance on marketing assets, maintains trackers and documentation, supports campaigns and internal requests, and makes minor design edits. The role requires strong organization, vendor coordination, budget and invoice tracking, communication, attention to detail, and the ability to manage multiple deadlines in a remote marketing environment.

Serves as the technical expert throughout the sales cycle, partnering with schools, districts, account executives, and internal teams. Designs tailored software solutions, delivers product demonstrations, explains platform capabilities to technical and non-technical stakeholders, incorporates customer feedback into product improvements, supports sales planning, and represents the company at events and tradeshows.

Lead local driver recruitment and onboarding by building a 500+ interested-driver list, support day-to-day local operations, and act as OMNI's regional point of contact.

Develop, configure, test, commission, and troubleshoot automation control systems for industrial manufacturing clients. Program PLCs and HMI/SCADA systems, design control systems and documentation, manage engineering deliverables, coordinate with clients and vendors, oversee site installation and startup, and validate facility systems for customer turnover. The role also requires technical communication, project management, and travel for installation, startup, training, and industry events.

Sell Databricks’ Data and AI platform to enterprise sports organizations. Responsibilities include developing account strategies, penetrating new accounts, engaging executives, allocating internal resources, closing new business, growing consumption, exceeding sales targets, and communicating strategy to senior leadership. The role requires experience selling technical cloud, big data, SaaS, and consumption-based solutions, along with value-selling expertise and a proven record of exceeding quotas.

Own day-to-day execution of Databricks’ global Meetings at Events program, including meeting intake, event logistics, contractor oversight, reporting, enablement, communications, documentation, and on-site support. Manage operational tools, dashboards, meeting outcomes, playbooks, and event workstreams while partnering with Sales, Marketing, Product, and Event Tech to improve processes and track performance.

Manage general ledger accounting for assigned subsidiaries, including payroll accounting, month-end close, reconciliations, journal entries, variance analysis, and financial statement support. Ensure compliance with US GAAP, SOX, internal controls, and IPE requirements. Collaborate with cross-functional teams on intercompany, lease, debt, segment, and M&A accounting. Identify and lead process improvements while supporting accurate and timely financial reporting.

Lead Joist’s customer acquisition and growth strategy across web and mobile. Own a multimillion-dollar acquisition budget, channel mix, forecasting, experimentation, analytics, and performance optimization. Partner with Paid Media, SEO, Lifecycle, Product Marketing, and Analytics teams to improve acquisition efficiency and scale growth. Present performance insights and recommendations to senior leadership while influencing cross-functional teams and driving strategic planning.