Top Tech Jobs & Startup Jobs in Rochester, NY

Acquire new Financial Services clients, including hedge funds, asset managers, investment banks, and sell-side research departments. Manage the full sales cycle from prospecting and relationship development through product demonstrations, trials, forecasting, and closing. Build territory pipeline, exceed sales targets, partner with marketing and product specialists, support user adoption, and relay market feedback to internal teams.

Lead a team of 8–10 Account Managers responsible for customer renewals, retention, expansion, forecasting, and strategic account relationships. Coach and develop team members, improve scalable customer-management processes, reduce churn, identify growth opportunities, and collaborate with Customer Success and Sales. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping customer strategy through data-driven insights.

Manage and grow corporate SaaS customer relationships by driving retention, product adoption, renewals, and expansion opportunities. Serve as the primary client contact, conduct business reviews, identify churn risks, collaborate with Account Executives, and gather customer feedback for internal product, marketing, and sales teams. The role supports Fortune 1000 clients and requires consultative communication with users, stakeholders, and executives.

Owns the global sales strategy and revenue performance for Sigmatic Sciences across new business, expansion, and retention. The role leads distributed sales and scientific liaison teams, establishes account-planning and forecasting processes, manages strategic enterprise deals, and partners with Marketing, Product, and Customer Success. The leader will build scalable sales playbooks, coach the team, engage executive buyers, represent the company externally, and sell lab-in-the-loop and AI-enabled solutions to scientific and enterprise customers.

Provides Tier 3 technical support for Zoom’s most complex enterprise customers. Diagnoses and resolves voice, video, unified communications, and contact center issues using log analysis, packet captures, and SIP traces. Collaborates with engineering, services, technical account management, and sales teams during escalations and war rooms. Maintains expertise in Zoom products, integrations, VoIP technologies, and UC/CC environments while producing customer documentation and participating in after-hours, weekend, holiday, and on-call coverage.

Leads Zoom’s global People Experience Operations infrastructure, including a ServiceNow HRSD rebuild, Workday integrations, tiered service architecture, AI automation, process harmonization, governance, reporting, and executive dashboards. Owns metrics such as SLA attainment, deflection, first-contact resolution, CSAT, and ROI. Partners with Payroll, Legal, IT, Engineering, and People CoEs while coaching global operations teams and serving as deputy to the Global Head of PX Operations.

Serve as the primary technical advisor for enterprise Zoom customers. Manage complex escalations, provide architecture and service optimization consultations, translate customer requirements into feature requests, and represent the customer internally. Build trusted relationships, collaborate with Customer Success Managers and account teams, support product adoption, and drive resolution of networking, unified communications, video conferencing, and CCaaS challenges while managing multiple technical initiatives.

Moderate and respond to comments across university partner advertising campaigns, maintaining brand voice and applying established response guidelines. Escalate policy and operational questions, identify emerging trends, make judgment calls about hiding or engaging with comments, and maintain accurate tagging for reporting. The role also contributes feedback to improve moderation playbooks while responding reliably and independently in a remote, part-time contract arrangement.

Provides on-site and remote end-user IT support across the organization. Responsibilities include troubleshooting devices, applications, connectivity, printers, meeting-room technology, accounts, permissions, and access; managing onboarding and offboarding; configuring equipment; handling tickets; documenting procedures; using endpoint-management tools; escalating complex issues; and maintaining customer-focused communication and service quality.

Leads an enterprise Account Executive team across a U.S. region, owning pipeline, revenue, forecasting, account planning, sales processes, onboarding, coaching, and growth targets. Supports strategic customer deals, partners with marketing on account-based campaigns, builds utility-industry relationships, and represents Neara at customer sites and industry events. The role also develops user groups and customer feedback loops to inform product direction.

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

The Federal Account Executive manages opportunities with DoD, USCG, and DHS, from capture to proposal submission, fostering customer relations and securing renewals and upsells.

Generates net-new healthcare partnership opportunities by prospecting health systems, hospitals, and healthcare organizations. Executes multichannel outreach, researches markets and stakeholders, qualifies leads, builds pipeline, schedules executive meetings, and maintains CRM data. The role supports account and territory planning, gathers competitive intelligence, and collaborates with marketing, commercial operations, and senior leadership. Success requires persistence, strong communication, healthcare business development experience, and the ability to navigate complex organizations and engage executive decision-makers.

Partners with Account Executives to support strategic application security sales. Delivers technical presentations, tailored demonstrations, and proof-of-value engagements for technical and executive audiences. Explains application security risks, including SAST, SCA, DAST, API security, secrets detection, and AI-generated code risks. Requires strong communication, knowledge of software development and DevSecOps practices, and familiarity with AI coding tools and security implications.