Top Tech Jobs & Startup Jobs in Rochester, NY

Leads the development of Stella-Jones’ enterprise manufacturing engineering and reliability capability across North American plants. The role optimizes processes, equipment, facilities, maintenance strategies, capital projects, automation, controls, and operational technology. It establishes engineering standards, reliability frameworks, technical governance, and a knowledge base while building and mentoring a technical team. The Director works across plant operations, maintenance, PMO, IT/OT, vendors, and engineering firms, with travel of approximately 50%–60%.

Build and scale backend infrastructure for AI-driven freight finance workflows, including document processing, APIs, data pipelines, audit engines, integrations, observability, and performance monitoring. Collaborate with AI/ML teams to productionize model outputs, integrate freight and financial systems, improve engineering practices, and make frontend updates as needed in a remote-first startup environment.

Lead onboarding and implementation for agency and SMB clients. Configure and troubleshoot CRM and platform integrations, APIs, webhooks, and AI phone workflows in live environments. Collaborate with engineering, product, and customer success teams to resolve technical issues, improve product adoption, document repeatable workflows, and train clients. The role requires strong technical communication, SaaS implementation experience, and comfort working autonomously in a fast-paced startup.

Build and maintain client relationships, understand customer needs, explain product value, coordinate internal support, analyze consumer data, maintain account records, resolve complaints, identify industry trends, and advocate for an improved buyer experience.

Onboard new customers, support product deployment, and create playbooks for customer success and new-hire training. The role works closely with the CEO and CSO at a climate technology startup, addressing ambiguous problems and developing innovative solutions for agriculture and energy customers. Experience in customer success or product management is required; agriculture, SaaS, and early-stage startup experience are preferred.

Manage regional sales growth for the Naturals ice cream channel through UNFI, KEHE, Whole Foods, Sprouts, and other retail customers. Build distributor and retailer relationships, execute customer and promotional plans, expand distribution, improve assortment, coordinate broker resources, and manage trade investment. The role owns sales, profit, share, and retail execution goals while using customer data and category insights to develop growth strategies and improve return on investment.

Manages client accounts, renewals, expansions, and satisfaction while supporting proposals, RFP responses, technical documentation, and client-facing materials. Coordinates with sales, product, engineering, legal, finance, and delivery teams to translate technical requirements into clear content, meet deadlines, manage handoffs, and improve recurring workflows.

Develop and execute digital marketing strategies and campaigns across channels including Google Ads. Create social media content using HubSpot and Hootsuite, analyze performance metrics, provide actionable insights, and collaborate with cross-functional teams to maintain brand consistency and improve customer engagement.

Owns strategic business accounts, develops account and growth strategies, drives hardware, software, and services sales, and expands customer relationships. Leads cross-functional account teams, manages pipelines and profitability, engages executive stakeholders, develops outcome-based value propositions, wins new business, and ensures successful customer handoffs and adoption. Uses Microsoft Dynamics for opportunity and pipeline reporting while applying digital and AI-enabled selling approaches.

Conduct face-to-face B2B sales within an assigned territory, developing new business and growing existing accounts. Identify customer supply-chain needs, present tailored LTL solutions, prepare proposals, negotiate pricing, close deals, and manage account implementation. Collaborate with terminal operations and internal teams to provide strong customer service. Use Salesforce and Microsoft Office to organize sales activities and manage customer relationships.