Top Tech Jobs & Startup Jobs in Rochester, NY

Lead a 24/7 global customer support operation through two Support Leads and specialist teams. Own staffing, forecasting, scheduling, quality assurance, coverage, customer experience metrics, AI-assisted support improvements, reporting, and escalation processes. Partner with Product, Engineering, Implementation, and Customer Success to resolve incidents, reduce repeat issues, improve workflows, and support customer outcomes.

Supports channel and ecosystem partner programs by managing operational execution, processes, workflows, reporting, dashboards, onboarding, incentives, and cross-functional initiatives. The role analyzes program performance, identifies process improvements, coordinates stakeholders, supports planning and launches, and ensures consistent adoption of partner policies and tools.

Create conversion-focused visual assets across email, display advertising, social media, websites, landing pages, mobile apps, video, and offline marketing. Design email templates, support website and app projects, oversee external video production, and execute client marketing campaigns, promotions, and product launches to improve conversion and marketing KPIs.

Leads cross-functional technology programs involving infrastructure modernization, cloud, cybersecurity, enterprise AI, and M&A integration. Responsibilities include program governance, planning, budgeting, risk and dependency management, executive reporting, Agile delivery, AI adoption and governance, technology due diligence, Day 1 readiness, and post-close integration. The role coordinates technical teams, business stakeholders, acquired organizations, and vendors while ensuring operational readiness and measurable business outcomes.

Monitors compliance for federally funded grant programs under 2 CFR Part 200. Reviews subrecipient agreements, budgets, risk assessments, audits, financial and performance reports, and supporting documentation. Conducts desk audits and site visits, tracks findings, recommends corrective actions, and supports resolution of deficiencies. Provides compliance training and technical assistance to programs staff, subrecipients, subcontractors, and vendors while documenting and reporting monitoring activities.

Leads technical vision and roadmap for Freenome’s cloud platform, designs and operates scalable Kubernetes-based systems, and drives cross-team initiatives. The role troubleshoots complex platform issues, improves reliability and cloud-cost efficiency, supports AI adoption, and builds secure infrastructure for AI and data workflows. It also mentors engineers, partners with scientific and technical teams, and remains hands-on with architecture, coding, design reviews, and operations.

Own the end-to-end SAP product portfolio, including strategy, roadmap, discovery, requirements, backlog, delivery, AI initiatives, pricing, packaging, and commercialization. Provide applied SAP technical leadership across architecture, integrations, BTP, APIs, and cloud technologies. Develop value propositions, enable Sales and partner teams, and represent the portfolio in strategic customer, executive, and partner engagements while driving cross-functional execution.

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Own accounting for a North American consumer products business, including month-end close, inventory and landed-cost accounting, cash forecasting, channel accounting, intercompany reconciliations, FX, consolidation support, tax compliance, and financial reporting. Rebuild accounting processes and workflows in NetSuite, improve automation, and ensure accurate reporting by channel, SKU, and customer. The role begins remotely at approximately 15 hours per week as an independent contractor, with potential full-time conversion.

Defend workers’ compensation cases through pleadings, discovery, depositions, hearings, appeals, and settlement evaluation. Provide legal analysis, case evaluations, risk assessments, and strategic recommendations to employers, insurers, and third-party administrators. Prepare motions and briefs, present cases before Deputy Commissioners, communicate with clients, and collaborate with colleagues and support staff on case management.