Top Tech Jobs & Startup Jobs in Rochester, NY

Develops IT services opportunities from customer discovery through pricing, Statements of Work, commercial approval, and delivery handoff. The role gathers requirements, defines scopes and assumptions, creates proposals and estimates, coordinates technical and partner validation, assesses risks, supports customer negotiations, and improves pre-sales processes. It focuses on services solution development rather than account ownership or project delivery.

Remote receptionist responsible for managing incoming calls, qualifying prospects, completing intake forms, routing callers, scheduling appointments, and maintaining accurate call records. The role also provides administrative support, follows up on information requests, uses internal systems, and identifies process improvements. Strong communication, organization, attention to detail, multitasking, and professional phone skills are required. Prior receptionist, customer service, administrative, call center, or appointment-setting experience is beneficial.

Provide overnight Pacific Time customer support for a cloud-based AI agent platform. Responsibilities include learning the product, handling escalations, troubleshooting software issues, answering technical and non-technical questions, identifying recurring problems, documenting insights, and coordinating with daytime support teams. The role requires strong communication, customer service, independent problem-solving, technical curiosity, and reliable remote availability.

Manages small-group employee benefits clients, producers, renewals, onboarding, service delivery, contract questions, broker training, and case transfers. Builds relationships, supports retention and profitable growth, identifies expansion opportunities, coordinates administrative activities, and assists peers. Requires customer-facing insurance or account management experience, strong knowledge of insurance contracts and regulations, clear communication skills, and a resident-state life and disability insurance license within six months of hire.

Designs, develops, tests, deploys, and maintains enterprise applications using Microsoft Dynamics 365, Power Pages, and Power Platform. Builds Node.js backend services and RESTful integrations, supports CI/CD and production releases, troubleshoots defects, participates in Agile ceremonies and code reviews, documents solutions, and collaborates with cross-functional teams. The role also contributes to application security, performance improvements, technical design, and mentoring junior developers.

Performs functional, system, regression, and integration testing for software applications. Develops test plans and cases from requirements, manages defects, validates releases, documents QA procedures, and supports deployments and production incidents. Collaborates with cross-functional Agile teams, participates in Scrum ceremonies, mentors junior QA analysts, and contributes to improving quality practices and client engagements.

Design, develop, test, deploy, and maintain enterprise GIS web and desktop applications throughout the software development lifecycle. Collaborate with clients and Agile teams to define requirements, make architectural decisions, write tested and documented code, conduct code reviews, troubleshoot defects and performance issues, and support production environments. The role requires modern frontend, backend, database, testing, version control, and CI/CD skills, with preferred experience in desktop applications, legacy systems, containers, security remediation, and AI/ML integration.

Own Ambience Healthcare’s account-based marketing motion by designing targeted campaigns for hospital and health-system accounts, partnering with Sales, coordinating cross-functional activation, and measuring account and pipeline impact. Establish a repeatable ABM operating rhythm through CRM and marketing-platform data, reporting, and continuous campaign iteration.

Own a greenfield and expansion sales territory focused on crypto and stablecoin companies. Lead full-cycle enterprise SaaS sales, prospecting, executive relationship building, consultative selling, forecasting, and pipeline development. Position AI-powered identity and fraud solutions for complex customer needs, collaborate with product, engineering, and marketing teams, influence the product roadmap, and represent Socure at industry events.

Owns the strategy, planning, execution, vendor coordination, budgeting, sponsorship activation, and measurement of client-facing, member-facing, industry, and experiential events. Partners with cross-functional teams to define objectives, manage logistics, deliver high-quality branded experiences, track KPIs, and report event ROI. The role requires managing multiple projects, negotiating contracts, coordinating vendors, and traveling approximately 25% as needed.

Manages complex member escalations, investigates root causes, resolves high-priority issues, and coordinates with internal teams and external partners. Serves as the refund-policy subject matter expert by reviewing exceptions, auditing cases, monitoring trends, and providing recommendations. Documents cases, identifies process improvements, shares insights, and supports consistent, empathetic member communications while prioritizing multiple issues under pressure.

Own enterprise product marketing from messaging and positioning through launches, sales enablement, competitive analysis, strategic deal support, customer advocacy, and campaign collaboration. Partner with Product, Engineering, Sales, Solutions Engineering, Customer Success, Demand Generation, and Field Marketing to support enterprise growth, improve seller effectiveness, gather customer feedback, and influence product packaging and roadmap decisions.

Own the Connect product roadmap for a platform enabling partners to offer multi-model AI inference. Define strategy, partner onboarding, APIs, controls, billing, observability, and reusable multi-tenant abstractions. Work directly with design partners, engineering, design, partnerships, finance, and go-to-market teams to launch and scale the product from early integrations through general availability.

Senior Quality Assurance Engineer responsible for manual and automated testing across web and mobile platforms. The role develops test strategies, frameworks, test plans, regression suites, and AI-assisted tooling; debugs and tracks defects; and collaborates with engineering, product, design, and support teams to improve software quality.

Produces integrated creative projects from concept through delivery, managing budgets under $500,000, schedules, feasibility, vendors, quality, business affairs, talent compliance, and stakeholder communication. Collaborates with multidisciplinary agency teams, mentors junior talent, develops production partners, tracks project progress, and leads post-project evaluations. Requires at least three years of agency or production experience and residence in New York City for a hybrid schedule.