Top Tech Jobs & Startup Jobs in Rochester, NY

Own and operate web content strategy and execution for member growth: manage the growth blog, build content calendars, run SEO and LLM research, partner with SMEs, create multi-format assets, implement AI-enabled content workflows, ensure compliance and editorial quality, and measure/optimize content performance to drive organic discovery and conversions.

Support daily operations and maintenance of Azure and AWS cloud platforms. Provision resources using IaC, run routine platform ops (patching, backups), monitor and troubleshoot performance/availability issues, assist incident response, improve CI/CD and automation, follow security/compliance/governance standards, document procedures, and collaborate with engineering teams to improve platform reliability.

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Lead complex enterprise pre-sales engagements as a strategic advisor: drive discovery, solution design, and POVs; craft technical strategy and value articulation; mentor Solutions Consultants; influence product roadmap and create scalable demo/playbook assets to accelerate enterprise deals and outcomes.

Serve as a subject-matter expert on the Outreach platform, partner with Sales to perform in-depth discovery, qualify opportunities, deliver value-focused product demonstrations, communicate requirements to onboarding and implementation teams, and collaborate with Product and Customer Success to drive deal progression and successful handoffs.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

Lead platform product strategy for non-GUI surfaces (APIs, SDKs, integration architecture). Drive prioritization, engage technical buyers, partner with engineering on architecture and launches, define platform health metrics, and improve developer adoption and enterprise integration to generate compounding platform value.

Lead frontend development for Cerbys Access Management platform, building scalable React/Next.js SaaS features (password vaults, auth/IdP integrations, graph RBAC). Drive security-first engineering, dependency governance, performance, accessibility, testing, observability, and AI-assisted workflows while mentoring engineers and collaborating cross-functionally.

Lead product strategy and delivery for client engagements: define roadmaps, prioritize requirements, conduct discovery and research, drive sprint execution, set analytics and success metrics, foster client relationships, and leverage AI tooling to improve outcomes and commercial growth.

The Business Development Director is responsible for driving growth by securing new clients and expanding services, managing the full sales lifecycle, and maintaining relationships with key stakeholders in the life-sciences industry.

Lead enterprise-scale ITAM/HAM/SAM implementations on the ServiceNow Now Platform. Drive business process discovery, design, and value realization. Advise executives, mentor architects and analysts, align platform capabilities with outcomes, manage change, mitigate delivery risks, and contribute to playbooks and thought leadership.

Lead end-to-end product management for data products (BigQuery connectors, Looker dashboards, AI agents). Define specs, run sprint planning, prioritize backlogs, monitor product health, manage platform administration and data governance, and mentor Product Managers while partnering with engineering, R&D, and stakeholders to productize validated innovations.