Top Tech Jobs & Startup Jobs in Rochester, NY

Develops internal and external corporate communications through journalistic storytelling, content strategy, executive communications, and brand-aligned messaging. Translates complex insurance concepts into accessible content, manages multi-channel calendars and projects, interviews stakeholders, and connects organizational stories to strategic goals. Collaborates cross-functionally to produce compelling written content and thought leadership while tailoring communications to diverse audiences and corporate leaders.

Design and refine Qdrant’s visual identity across marketing campaigns, social media, blog posts, presentations, landing pages, advertisements, email campaigns, and event materials. Build AI-assisted creative tools and workflows, direct AI-generated imagery, maintain brand consistency, and deliver polished work across multiple projects on tight timelines.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Own Cognizo’s visual identity and design system across Figma, Webflow, sales presentations, one-pagers, case studies, battlecards, ads, social creatives, product graphics, and light motion. Build reusable templates, publish assets independently, and translate short briefs into polished design options. The role is fractional, remote, self-directed, and focused on establishing a consistent B2B SaaS brand across market-facing channels.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Provides multichannel customer service to policyholders, prospects, agents, and other customers. Handles insurance policy, billing, payment, renewal, cancellation, and basic claims inquiries; updates account information; recommends coverage options; resolves complaints; documents interactions; and follows insurance regulations, privacy requirements, and quality standards. The role requires meeting customer service, productivity, quality, attendance, and satisfaction goals while collaborating across departments.

Lead two engineering teams of 8–10 engineers, owning delivery, quality, capacity planning, sprint execution, OKRs, hiring, retention, and professional development. Establish scalable engineering processes, quality gates, testing standards, observability, and continuous improvement practices. Partner with Product Managers on roadmap execution while providing technical guidance on architecture, APIs, backend systems, infrastructure, and frontend platforms.

Provides remote administrative and client support, including calls, emails, accounts receivable and payable, work orders, lease renewals, compliance documentation, social media assistance, SOP adherence, and reporting. Requires a quiet home office, graveyard-shift availability, reliable internet and electricity backups, and suitable computer equipment. The role offers permanent work-from-home employment, training support, performance reviews, bonuses, overtime and holiday pay.

Design user interfaces for web and mobile applications, create social media content, marketing creatives, presentations, and brand assets, and develop wireframes, user journeys, prototypes, and UI designs. Collaborate with marketing, product, and content teams across multiple brands while maintaining design consistency. Contribute creative concepts for campaigns and branding, stay current with design trends, and build a portfolio through real-world projects.

Support software development across frontend, backend, web, and mobile applications. Responsibilities include developing with WordPress, React, Next.js, Flutter, and Java; testing and maintaining applications; participating in code reviews; collaborating with teammates; and staying current with software development technologies.

Manage and improve customer renewal processes for the Americas, overseeing high-volume renewals, negotiations with channel partners and end users, account priorities, forecasting, and renewal performance reporting. Collaborate with sales, customer success, finance, and product teams to drive retention and customer satisfaction. Analyze renewal trends, identify risks and opportunities, manage contracts, and engage C-level stakeholders while developing scalable renewal playbooks.