Top Tech Jobs & Startup Jobs in Rochester, NY

Own the strategy, roadmap, build, launch, and measurement of digital Customer Success programs. Configure Gainsight journeys, campaigns, segments, triggers, integrations, dashboards, and reporting. Identify engagement gaps, prioritize initiatives, coordinate cross-functional delivery, and provide data-backed recommendations to CS leadership. Maintain platform integrity and documentation while connecting digital programs with CSM-led activities across onboarding, adoption, renewal, and expansion.

The IT Business Analyst gathers and translates business requirements into technical solutions, partners with stakeholders and product owners, manages backlogs and roadmaps, and supports project delivery. The role creates requirements and UAT documentation, tracks software development, coordinates production issue resolution, and administers Genesys Cloud contact center capabilities including routing, IVR, queues, reporting, dialers, and workflows. It also identifies process improvements and serves as a subject matter expert across supported products and programs.

Develop and maintain enterprise full-stack applications using Java Spring Boot, REST APIs, modern front-end frameworks, Oracle Exadata, and OpenShift/Kubernetes. Responsibilities include legacy code analysis, full-lifecycle development and testing, SQL and PL/SQL optimization, microservices deployment, CI/CD, code reviews, architecture discussions, monitoring, and Agile collaboration. The role requires an active transferable IRS MBI moderate-risk public trust investigation, U.S. citizenship, and substantial full-stack and cloud-native development experience.

Provide Tier 2 and Tier 3 customer-facing support for federal ICAM environments. Resolve identity lifecycle, provisioning, entitlement, authentication, SSO, MFA, federation, and conditional access issues across SailPoint, Microsoft Entra ID, and GitHub. Document incidents in ServiceNow, perform root cause analysis, support change validation, maintain knowledge articles, report SLA metrics, and coordinate with engineering, security, platform, and government stakeholders.

Own and prioritize the Universal Gateway backlog for DICOM, DICOMweb, HL7, and pathology imaging workflows. Partner with engineering, SRE, hosting, design, customers, and business teams to define requirements, acceptance criteria, reliability targets, and delivery priorities. Validate high availability, failover, performance, and conformance requirements for cloud-based clinical imaging infrastructure. Track agile delivery metrics, manage risks, support testing and beta programs, and make technical trade-off decisions aligned with product strategy.

Own and develop HPC/GPU infrastructure for R&D and customer deployments. Design cross-platform CI/CD pipelines, manage on-premise and cloud Kubernetes clusters with GPU passthrough and MIG, configure self-hosted GitHub Actions runners, and maintain DockerHub registries. Assemble and tune physical GPU servers, manage PCIe topology and hardware constraints, and maintain compatibility across NVIDIA drivers, CUDA, and ROCm versions. Provide customer-facing technical assistance for GPU container deployments.

Develop compiler and high-performance computing solutions that translate .NET and Java bytecode into optimized CUDA and ROCm code for CPUs and GPUs. Analyze customer algorithms, design parallel implementations, extend compilation infrastructure, build reusable libraries, and optimize throughput and latency. Apply expertise in GPU programming, compiler architecture, mathematics, and software engineering to deliver performance matching or exceeding hand-tuned binaries.

R&D intern developing and validating compiler features for high-performance computing. Responsibilities include analyzing CPU/GPU performance, reading PTX and LLVM assembly, implementing hardware intrinsics and mathematical algorithms, fixing compiler bugs, creating benchmarks and demos, and writing technical documentation. The role requires strong C++ or C# skills, understanding of memory management and object-oriented programming, and interest in CUDA, OpenMP, GPU architecture, algorithms, and numerical methods.

Volunteer TikTok Content Creator will design, film, edit, and publish engaging TikTok videos aligned with organizational goals. Responsibilities include trend-driven content creation, community growth, managing multiple projects to deadlines, and tracking performance metrics with guidance from the Marketing and Communications Board Member.

Manage and grow social media presence by posting provided content, engaging with followers, monitoring activity, and supporting promotion of events and initiatives. Remote volunteer role, ~3–5 hours/week.

Owns the technical and operational lifecycle of client implementations, program changes, partner changes, data integrations, billing configurations, and launch readiness. Responsibilities include mapping healthcare data, testing ingestion pipelines, configuring platform and billing rules, monitoring SLAs, validating member onboarding, maintaining documentation, and improving scalable implementation processes. The role coordinates Client Success, Product, Engineering, Analytics, QA, and external stakeholders while ensuring accurate, HIPAA-compliant delivery.

Creates cohesive, on-brand multimedia content across digital, print, video, animation, audio, and interactive formats. Responsibilities include producing customer videos, trade show banners, email templates, animated social ads, presentation materials, and other marketing and internal communications assets. The role requires strong visual design, typography, brand consistency, audio editing, sound design, print production, and proficiency with Adobe Creative Suite and emerging AI tools.

Manages healthcare and pharmacy benefit management client relationships throughout onboarding, implementation, service delivery, and renewal. Leads client teams, coordinates cross-functional projects, monitors service levels, analyzes claims results, resolves configuration issues, and ensures contractual compliance and customer satisfaction. The role also identifies operational improvements, supports business development, educates clients on systems, and manages implementation milestones. Domestic travel of up to 30% is required.