Top Tech Jobs & Startup Jobs in Rochester, NY

Leads multiple complex eDiscovery matters from planning through delivery, managing schedules, budgets, resources, quality standards, reporting, client communications, and project risks. Serves as the primary client contact, provides consultative guidance on data collections, review workflows, analytics, and productions, and mentors project staff. Collaborates with legal, IT, and cross-functional teams while supporting client relationships, strategic meetings, and business development.

Serves as chief of staff and strategic partner to the Regional Commercial Head. Drives strategic alignment, portfolio prioritization, performance management, governance, leadership collaboration, team engagement, risk escalation, and continuous improvement across commercial and regional initiatives.

Designs and implements enterprise AWS solutions for contact centers, primarily using Amazon Connect and Salesforce Service Cloud Voice. Responsibilities include developing integrations, configuring cloud services, advising on technical requirements, leading development teams, conducting code reviews, troubleshooting, documenting solutions, and training users. The role requires programming proficiency, AWS architecture knowledge, infrastructure automation, CI/CD experience, and the ability to lead technical delivery with minimal direction.

Conduct cold calls and email outreach to enterprise talent and recruiting leaders, develop tailored messaging, build and qualify pipeline, collaborate with the GTM team using AI-powered prospecting tools, and share market feedback. This entry-level role offers exposure to enterprise sales, HR technology, and a potential path into a closing position.

Manage a $200 million portfolio across 12 multi-asset mutual fund and ETF model portfolios. Responsibilities include strategic and tactical asset allocation, fund due diligence, performance and risk monitoring, rebalancing, portfolio reporting, and research. The role also promotes model portfolios internally to financial advisors, delivers presentations and commentaries, supports advisor relationships, and identifies improvements to portfolio construction and model design.

Leads consulting engagements for utility clients focused on customer experience, meter-to-cash, and customer operations. Responsibilities include CX strategy, operational assessments, journey mapping, customer research, client workshops, project oversight, sales support, practice development, marketing content, staff coaching, and executive client relationship management. Requires deep utility industry knowledge, customer transformation expertise, CIS vendor experience, and approximately 50% travel to client sites.

Develop and execute influencer marketing strategies and campaigns aligned with client goals. Lead client relationships, onboarding, transitions, campaign planning, influencer selection, budget management, analytics, and performance optimization. Collaborate with internal teams and external partners, resolve issues, identify growth opportunities, and monitor industry trends to recommend innovative approaches.

Own Cerby’s AI agents for API catalog generation, browser workflow creation, and self-healing automation. Take existing systems into production using durable workflows, observability, evaluation benchmarks, cost controls, and security protections. Responsibilities include detecting and repairing automation drift, managing credential isolation and prompt-injection risks, defining threat models, partnering with engineering teams, writing design documentation, mentoring contributors, and providing on-call ownership after launch.

Manage the creative services pipeline across marketing, community, art, production, and publishing. Responsibilities include intake, prioritization, scheduling, timeline and deliverable tracking, reviews, approvals, risk escalation, stakeholder communication, and coordination with existing freelancers and vendors. The role requires independently managing creative projects, protecting team bandwidth, and ramping quickly in a remote, Pacific-hours environment.

Own the authorization optimization product roadmap, improving legitimate transaction approval rates and recovered merchant revenue. Define technical requirements, APIs, data models, integrations, and issuer-specific decisioning strategies. Partner with engineering, data science, sales, solutions, and customer success to deliver fraud-aware authorization improvements involving retries, 3DS, decline recovery, and payment routing. Manage partnerships with payment ecosystem providers, quantify opportunities using issuer and BIN intelligence, and communicate product strategy and performance to stakeholders.