Top Tech Jobs & Startup Jobs in Rochester, NY

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

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Own and execute the sales plan for Components & Accessories (MRO, LRU & Accessories). Develop territory strategy, manage customer relationships, resolve accounts receivable and customer issues, coordinate with program management and sector teams, generate proposals and forecasts, attend industry events, and maintain CRM and reporting to achieve revenue and profit targets.

Lead PHIL's partnerships and integrations strategy as a Principal Product Manager acting like a GM. Define business and technical requirements, evaluate third-party systems, set roadmaps, KPIs, and SLAs, drive cross-functional work with Engineering, Ops, Design, and Commercial, lead discovery and user research, mentor product team members, and deliver scalable platform capabilities for pharmacy, EHR, payer, and provider integrations.

Lead engineering and AI efforts at Next League, mentoring teams, defining technology roadmaps, and collaborating with clients to deliver innovative solutions.

Technical pre-sales role collaborating with sales, engineering, and customers to deliver identity and security solutions. Duties include product demonstrations, technical presentations, proof-of-concept installations, solution design, documenting requirements, feeding product feedback to engineering, developing proposals and ROI models, and up to 50% travel. Must maintain expert product knowledge and identify new product opportunities.

Lead project design and capture for strategic funding opportunities, advise teams on proposal development and MEAL, facilitate design workshops, maintain ProPack resources, track donor trends, and support capacity-building and cross-regional coordination to produce competitive proposals.

Administer and stabilize the studio Flow Production Tracking environment and Flow/Jira Bridge; re-architect automation/event listeners, ensure data integrity, deploy reliable services, troubleshoot integrations, document configurations and recovery, configure schemas/permissions, build dashboards/reports, and support vendor workflows across production pipelines.

Support delivery of scalable Variable Operations solutions: gather and analyze requirements, document processes, assist configuration and testing, create user documentation and training materials, track project milestones, and perform basic data analysis to ensure successful implementation.

Monitor, triage, and investigate security alerts across endpoints, network, cloud, and identity. Execute incident response playbooks for analysis, containment, remediation, and reporting. Perform threat hunting, leverage threat intelligence, tune detections with Security Engineering, and support 24/7 on-call rotations and escalation processes. Contribute to playbook and detection improvements.