Top Tech Jobs & Startup Jobs in Rochester, NY

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Design and improve observability (monitoring, logging, tracing, SLIs/SLOs), build automation and CI/CD, lead incident response and reliability improvements, mentor SREs, run on-call, and apply AI/ML to operational signals to forecast and reduce risks.

Lead and manage multiple, cross-functional enterprise marketing programs. Develop integrated marketing plans, timelines, and capacity forecasts. Apply PMO governance, drive stakeholder alignment, surface risks and mitigation, provide portfolio visibility, and improve PMO processes using program and portfolio management tools.

Designs and operates cloud and data center infrastructure, including Terraform and Ansible platforms, CI/CD pipelines, storage fleets, observability, and self-service automation. Leads architecture decisions, incident response, infrastructure standards, and mentoring. Requires hands-on production experience with infrastructure as code, public clouds, Linux systems, delivery pipelines, monitoring, and AI-assisted operations. Participates in on-call and occasionally coordinates data center visits or remote hands.

Provide empathetic customer support through phone, email, and chat; resolve questions, complaints, escalations, and shipping issues; guide customers through Nutrafol products and website; build product expertise; manage queues and ad hoc projects; and identify ways to improve the customer experience. The role is fully remote for Pacific timezone candidates, with a Tuesday-Saturday schedule.

Lead and build Element 74’s new-business sales function, owning bookings, pipeline generation, forecasting, complex public-sector and nonprofit deals, market expansion, contract management, and sales and marketing efficiency. Recruit and develop the sales team, establish repeatable playbooks and CRM discipline, personally manage strategic pursuits, and partner with leadership on pricing, packaging, and growth initiatives.

Manage and expand customer accounts across LATAM by selling Gurobi optimization software to new and existing B2B clients. Responsibilities include lead management, consultative selling, relationship development, stakeholder mapping, trade show participation, sales target achievement, CRM maintenance, reporting, and collaboration with cross-functional teams. The role requires English and Portuguese fluency, B2B software sales experience, strong communication and negotiation skills, critical thinking, and the ability to work independently in a remote environment.

Lead multiple end-to-end WMS and TMS software implementations from kickoff through go-live. Manage project plans, timelines, risks, dependencies, documentation, customer communications, and stakeholder accountability. Coordinate technical teams handling configuration, data setup, integrations, testing, and validation. Serve as the primary customer contact, resolve implementation challenges, ensure go-live readiness, and improve scalable implementation processes. The role requires strong project management, communication, organization, technical collaboration, and problem-solving skills in a B2B SaaS environment.

Analyzes federal financial management requirements across accounting, payroll, workforce, systems, data, and architecture. Collaborates with functional and technical stakeholders, evaluates shared-services operating models, identifies consolidation and process-improvement opportunities, and develops roadmap recommendations aligned with federal accounting, audit, compliance, and transformation priorities.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.