Top Tech Jobs & Startup Jobs in Rochester, NY

Support commercial customers with product selection, order management, billing, deliveries, and returns. Generate new business via outbound and in-person outreach, conduct account visits, manage inventory and vehicle safety, handle cash procedures, and lead the commercial team in the manager's absence while promoting a safe, compliant work environment.

Lead new-business sales for Lineup and FatTail across assigned international markets from the UK. Drive end-to-end enterprise sales, self-source pipeline, convert partners, negotiate multi-year SaaS agreements, maintain accurate CRM and forecasts, collaborate cross-functionally, and travel ~50% to meet new-business ARR quota.

Own new-business sales across North America for FatTail and Lineup, managing end-to-end enterprise deals, meeting annual new-logo quota, generating self-sourced pipeline, maintaining accurate CRM forecasting, negotiating multi-year SaaS contracts, and collaborating cross-functionally while traveling ~40%.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Lead rapid stabilization and recovery of distressed, high‑complexity technology engagements. Diagnose root causes across planning, governance, technical delivery, resourcing, and finance; design and execute phased recovery plans; implement governance, scheduling, and financial controls; operationalize AI tools for diagnostics and reporting; transfer knowledge and coach delivery teams to sustain improvements. Deploy as embedded interim delivery lead, launch architect, or portfolio overseer.

Drive pipeline and revenue for WWT AI solutions by enabling field sellers, aligning with OEM partners, promoting AI Factory architectures (GPU compute, networking, storage, orchestration), participating throughout sales cycles, developing strategic account relationships, and forecasting pipeline in Salesforce while collaborating cross-functionally with architecture, services, marketing, and partners.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Manage product lifecycle and growth for Individual Segment dental and market-facing products. Drive enhancements, develop benefit designs and business cases, partner cross-functionally to launch compliant, operationally feasible products, monitor performance, and recommend strategies to balance growth, customer value, compliance, and profitability.

Lead engineering team to define and execute threat detection, platform, analytics, and automation roadmaps. Advance automated, AI-augmented detection and response across SIEM/EDR/NDR/SOAR and cloud environments, partner with Incident Response, and drive measurable risk reduction via metrics and team development.

Lead AI ideation, experimentation, and rapid prototyping to evaluate and operationalize generative AI, copilots, and agentic automation across product and enterprise. Advise stakeholders, produce proofs-of-concept, define standards and guardrails for responsible AI, and help teams translate validated ideas into scalable implementation plans.

Deliver client-ready reports and dashboards, analyze program and billing data, support account management and supplier invoice audits, resolve billing disputes, and participate in cross-functional projects to improve processes and automation.

Lead product strategy and roadmap for a Revenue & Profit Operating System. Define monetization, prioritize features, collaborate with engineering, data, finance, and go-to-market teams, analyze revenue/profit metrics, and drive product launches to improve profitability and customer value.

Design, implement, and optimize personalized digital experiences using experimentation platforms. Develop audience segmentation and targeting frameworks, run A/B and multivariate tests, partner with Analytics, Web, Content, and CRM teams, and report on results to improve customer journeys and business outcomes.

Lead design and delivery of enterprise Adobe Experience Platform solutions. Architect schemas, identity, ingestion, governance, personalization, and integrations with CRM/data lakes. Optimize CI/CD and deployment processes, mentor engineering teams, coordinate cross‑functional stakeholders, ensure security/privacy compliance, and produce architecture documentation and implementation roadmaps.

Design, develop, and maintain Customer Data Platform solutions and data pipelines to create unified customer profiles, manage identity resolution, enable audience segmentation and activation, ensure data quality and governance, and support integrations with marketing, CRM, and cloud data systems.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.

Serve as the front-line expert helping customers and CSMs unblock technical and strategic issues using the Motion platform and AI agents. Triage Intercom/Slack requests, troubleshoot and reproduce problems, train and improve AI agents, surface product feedback, and build systems to reduce recurring issues. Combine product expertise, creative strategy knowledge, and systems thinking to turn stuck customers into confident users and influence product and docs.