Top Tech Jobs & Startup Jobs in Rochester, NY

Provides technical customer support for Dealertrack DMS, troubleshooting client issues, configuring and coding F&I documents, correcting calculations and disclosures, and managing escalations. Communicates with clients by phone and email, documents cases, analyzes transaction documents, and maintains service standards. Requires strong problem-solving, data analysis, organization, professionalism, and customer focus. The role follows a Mountain Time schedule with Saturday and holiday rotations and no travel.

Leads global, full-funnel media strategy and activation for Shark Home across North America and international markets. Owns media budgets, develops launch and category campaigns, optimizes investments using audience analytics and media mix modeling, and manages agency partnerships. Partners with Brand, Creative, Social, PR, Sales, and CX teams while driving media innovation, transformation, team leadership, and executive-level performance reporting.

Designs, develops, validates, and documents analytics data solutions for diverse client environments. Builds Snowflake, SQL, dbt, and AWS ingestion and transformation pipelines; monitors data quality and performance; troubleshoots complex technology issues; and supports reporting and business insights. Manages project scope, budgets, documentation, governance, client communication, implementation planning, and quality assurance while collaborating across teams and identifying opportunities for additional solutions.

Leads AI transformation, governance, quality oversight, risk management, and responsible adoption across Pfizer Global Supply and QSEO. Establishes GxP-compliant AI lifecycle practices, inspection-readiness frameworks, governance forums, portfolio monitoring, inventory management, metrics, and reporting. Advises senior leaders on AI regulations, deployment risks, investment priorities, and compliance while leading cross-functional initiatives and influencing stakeholders across Quality, Digital, Operations, and R&D.

Engage high-potential and prospective VIP players across communication channels, build relationships, evaluate VIP program eligibility, and optimize player engagement and onboarding strategies. The role supports acquisition efforts for new state launches, gathers customer feedback, and requires adaptability, travel, nights, weekends, and state gaming licensure.

Configure, test, and implement Automated Utility Design software for electric utility clients. Translate client standards into software configurations, lead requirements workshops, support testing and training, troubleshoot technical issues, document solutions, and track project delivery. The role combines utility design or drafting experience with software configuration, client-facing consulting, and basic programming knowledge.

Supports product planning, prioritization, testing, and delivery for CRM, Service360, workflow automation, and AI initiatives. Partners with business and technology teams to gather requirements, create user stories, manage backlogs, coordinate pilots and releases, improve customer journeys, and identify automation opportunities. The role also supports training, stakeholder communications, adoption tracking, and AI-enabled improvements to customer and broker servicing.

Partners with Claude Corps leaders and managers on employee relations, performance, policies, and workforce needs. Owns high-volume, multistate fellow onboarding, including background checks, I-9, payroll, benefits, records, and employment documents. Manages onboarding support staff, oversees workload and quality, handles leave and accommodation coordination, maintains HR guidance, and improves processes through technology and automation.

Own and grow strategic enterprise customer relationships, driving retention, renewals, expansion, and seven-figure software transactions. Develop multi-year account plans, build executive and technical stakeholder relationships, identify expansion opportunities, lead negotiations, maintain forecasts and pipeline visibility, and coordinate cross-functional teams. Engage with data scientists and AI/ML engineers to understand adoption, customer outcomes, and opportunities to expand platform usage across business units and use cases.

Manage and grow enterprise customer relationships for Jasper’s Marketing AI platform. Drive adoption, value realization, retention, renewals, and expansion revenue across a portfolio of complex accounts. Develop account plans, conduct strategic business reviews, forecast renewal and expansion pipelines, lead commercial cycles, and engage executive stakeholders. Collaborate with Sales, Support, Product, Engineering, and Legal while advocating for customer needs and influencing the product roadmap.