Top Tech Jobs & Startup Jobs in Richmond, VA

Manage candidate experience from application through interview: coordinate interviews, source and review applicants, maintain hiring data, partner with recruiters and managers, and improve recruiting operations and candidate experience.

Work with sales and engineering to own the technical pre-sales process: gather requirements, design AI agent integrations, write and review APIs, run hands-on trials using prospect call data, iterate prompts and conversational designs, analyze conversational insights, and present technical findings to business and technical stakeholders.

Manage a portfolio of enterprise B2B SaaS accounts as the primary customer relationship owner. Build SMART success plans, align with Sales for retention and expansion, proactively identify and mitigate risk, drive adoption and executive engagement, and use data to demonstrate quantifiable customer value.

Serve as a fractional HR generalist and project lead: manage multi-state leave and compliance, act as client point-of-contact, execute HR projects (handbooks, policies, onboarding, performance frameworks), track timelines in ClickUp, coordinate with client account managers, draft SOPs, and apply an equity-informed lens to all deliverables and client interactions.

Design and implement AI agent architectures and integrations for enterprise customers. Lead technical discovery, map systems and workflows, configure agent behavior, run QA/testing, and partner with Product/Engineering to optimize deployments and advocate product improvements.

Sell Glean's Work AI platform into large enterprise accounts across the Mid-Atlantic. Source and close new logos, navigate complex organizations, run value-driven sales cycles and POCs, collaborate with internal teams, build pipeline, meet ARR/OTE targets, and produce ROI/business-justification analyses to drive repeatable, enterprise bookings.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Support budgeting, forecasting, and variance analysis across clinics. Build financial models and dashboards, analyze provider and clinic economics, partner with Data Analytics and cross-functional teams, present insights to leadership, and improve reporting processes.

Resolve escalated technical issues from frontline support for a SaaS product, provide direct customer solutions, and act as Voice of the Customer to Product and Engineering. Create documentation and troubleshooting resources, work with APIs/JSON/SQL/TCP-IP and issue trackers, and collaborate across teams to improve systems and reduce engineering load.