Top Customer Success & Experience Jobs in Reno, NV

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

As a Salesforce Business Applications Analyst, you'll lead Salesforce initiatives, configure features, and ensure effective integration to support business processes. You'll collaborate with stakeholders and manage the project lifecycle for GTM solutions within Salesforce.

Manage a high-volume portfolio (200+ accounts) to drive product adoption, own renewals, identify expansion opportunities, and deliver a scalable customer experience using playbooks, automation, and data. Collaborate with Sales, Product, and Support to influence product direction and proactively reduce churn across complex, multi-team customer environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Serve as the primary Premier Support contact for enterprise clients, manage escalations and high-priority cases, coordinate with Engineering/Product, run account KPIs and QBRs, oversee support-led projects and outage communications, ensure SLA adherence, support developers using Blend RESTful APIs, and drive customer retention and satisfaction.

Lead customer implementations and engagements for healthcare clients, establishing implementation strategy, coordinating cross-functional teams, managing timelines, risks, and change management. Build trusted stakeholder relationships, measure and communicate success against criteria, drive post-go-live optimization, and improve implementation methodologies to ensure customers realize measurable business outcomes.

Own the post-sale customer journey: lead onboarding, monitor platform usage, run reviews/workshops, troubleshoot technical issues, coordinate cross-functional responses, and advocate for customer needs to drive measurable value.

Own end-to-end customer implementations of a cloud CMMS from contract to go-live: lead project plans, gather requirements, configure the platform, manage data migrations and integrations, run testing and training, and coordinate cross-functional teams to ensure on-time launches and customer readiness.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Own a community workstream end-to-end, manage member moderation and support, curate live and virtual programming, surface member insights, onboard members, and partner cross-functionally with product, sales, and partnerships to grow engagement.