Top Customer Success & Experience Jobs in Reno, NV

Provide first-line and advanced support for Clubessential products (accounting, payments, membership, reporting, hardware integrations). Troubleshoot payment and device issues, document interactions in CRM, escalate when needed, monitor client health, promote product adoption, and collaborate with product and internal teams to resolve multi-system issues and improve retention.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Manage a book of B2B client accounts from onboarding through renewal and expansion. Monitor account health, run business reviews, identify upsell/cross-sell opportunities, prevent churn, maintain CRM records, and collaborate with sales and delivery to drive retention and growth.