Top Customer Success & Experience Jobs in Reno, NV

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Manage a book of B2B client accounts from onboarding through renewal and expansion. Monitor account health, run business reviews, identify upsell/cross-sell opportunities, prevent churn, maintain CRM records, and collaborate with sales and delivery to drive retention and growth.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

As a Salesforce Business Applications Analyst, you'll lead Salesforce initiatives, configure features, and ensure effective integration to support business processes. You'll collaborate with stakeholders and manage the project lifecycle for GTM solutions within Salesforce.

Manage a high-volume portfolio (200+ accounts) to drive product adoption, own renewals, identify expansion opportunities, and deliver a scalable customer experience using playbooks, automation, and data. Collaborate with Sales, Product, and Support to influence product direction and proactively reduce churn across complex, multi-team customer environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Serve as the primary Premier Support contact for enterprise clients, manage escalations and high-priority cases, coordinate with Engineering/Product, run account KPIs and QBRs, oversee support-led projects and outage communications, ensure SLA adherence, support developers using Blend RESTful APIs, and drive customer retention and satisfaction.

Lead customer implementations and engagements for healthcare clients, establishing implementation strategy, coordinating cross-functional teams, managing timelines, risks, and change management. Build trusted stakeholder relationships, measure and communicate success against criteria, drive post-go-live optimization, and improve implementation methodologies to ensure customers realize measurable business outcomes.