Top Remote IT Support & Helpdesk Jobs in Washington DC,

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Provides remote systems administration for client environments during an overnight shift. Manages user access, monitors server performance, installs software and security patches, performs backups and preventative maintenance, resolves connectivity issues, supports users, documents work, and escalates complex incidents. The role requires an associate degree, two years of networking or related technical experience, and strong troubleshooting and communication skills. Microsoft, OEM, and A+ certifications are preferred.

Leads Yahoo’s global desktop systems, endpoint architecture, IT support, and user technology operations. Oversees macOS, Windows, and Linux endpoint management, MDM strategy, zero-touch onboarding, self-service tools, endpoint security, hardware lifecycle management, and service desk governance. Manages desktop engineering and IT service delivery teams, partners with Security, HR, Legal, and business leaders, and establishes SLA, endpoint compliance, and operational performance standards.

Administers and troubleshoots client desktop, server, network, virtualization, Microsoft 365, Azure, backup, and cloud environments. Resolves escalated technical issues, supports infrastructure security and performance, manages tickets according to SLA, and provides remote, onsite, and field support. Mentors Systems Technicians, develops documentation and standard operating procedures, contributes to process improvements, and promotes effective use of AI-enabled administration tools.

Provide production and technical support for equity and fixed-income trading platforms, regulatory reporting systems, and market connectivity infrastructure. Troubleshoot application, infrastructure, and connectivity issues; monitor systems; support front-office users; and implement sustainable improvements through scripting and automation. Participate in upgrades, testing, releases, change management, regulatory reporting support, and cross-functional initiatives with technology, operations, compliance, traders, and sales teams.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.

Own Stratus’s internal IT environment, including Microsoft Entra ID, Microsoft 365, identity access, SaaS applications, endpoint management, hardware assets, onboarding and offboarding, employee support, and compliance controls. Automate provisioning, license reconciliation, access reviews, and audit evidence collection using scripting and AI tools. Administer security, VPN, password management, documentation, and SOC 2/NIST-related processes while supporting a distributed workforce.

Support and maintain enterprise applications, troubleshoot user issues, coordinate upgrades and enhancements, document processes, analyze application reports, and drive platform adoption. The role requires database knowledge, cloud application and ETL familiarity, enterprise-system integration experience, strong communication skills, and the ability to explain technical concepts to nontechnical users. Bullhorn or Replicon expertise is preferred.