Top Remote IT Support & Helpdesk Jobs in Washington DC,

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

On-site System Manager for PremierOne RMS supporting Prince William County PD: maintain RMS systems, interfaces, basic network/infrastructure and MSSQL support, troubleshoot hardware/network/third-party issues, build customer relationships, follow customer operations policies, and execute work orders with regular communication.

Analyze and troubleshoot proprietary CRM software issues using SQL and web tools; recommend code fixes and design input; investigate defects and performance problems; evaluate enhancement requests; document root cause analysis; coach helpdesk staff and coordinate fixes and testing with development and QA teams.

Senior technical lead for Microsoft infrastructure and collaboration services. Design, implement, and harden Windows Server, Active Directory, Microsoft 365, and Azure environments. Architect and support Microsoft Teams conferencing, Live Events, and enterprise streaming. Develop PowerShell automation, implement monitoring, troubleshoot complex platform issues, and ensure secure, resilient operations meeting federal compliance.

The Senior Systems Administrator manages workflow processes related to Relativity databases, consulting with legal professionals, supervising personnel, and ensuring system requirements are met while preparing documentation and conducting training sessions.

Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.

The Technology Meeting Engineer manages the firm’s Zoom platform and meeting services, ensuring high-quality meeting experiences, leading support teams, and coordinating with various departments for system governance and architecture.

Provide Tier 2 IT support to clients including remote and occasional onsite troubleshooting of servers, desktops, VMs, backups, and SaaS. Manage and prioritize tickets, communicate updates to customers, participate in hardware/firmware upgrades and process improvements, maintain documentation, and rotate on-call duties to ensure high customer satisfaction.

Lead and grow a high-performing enterprise IT support organization. Own tiered support (Tier 0-2), SLAs, incident/request/problem/change management, and service delivery metrics. Provide governance across infrastructure, endpoint, identity, ITSM, M365, and business application support. Align with PMO, GRC, and Security, manage vendor relationships and an operations budget (~$5M), and drive automation and self-service adoption to reduce ticket volume.