Top Remote IT Support & Helpdesk Jobs in Washington DC,

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Assist Technical Instructor with hands-on IT training and classroom facilitation, lead study groups, monitor and support learner performance, enter learner data in LMS/Salesforce/Canvas, enforce program policies, and help maintain training equipment and materials.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.