Top Remote IT Support & Helpdesk Jobs in Washington DC,

Provide Tier 1/2 application and production support for a 24x7 platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, maintain documentation, and communicate with customers and internal teams.

Provide hands-on IT support for North America users and global onboarding: manage device procurement, provisioning (Intune, Apple Business Manager), mailbox and identity administration (Microsoft 365/Exchange, HiBob), ticket resolution within SLAs, shipping/logistics, offboarding, and light infrastructure and automation support.

Provide hands-on IT support for North America users and global onboarding/offboarding: manage device procurement, enrollment (Intune/Apple Business Manager), Microsoft 365/Exchange account lifecycle, ticket resolution within SLAs, logistics, vendor/finance coordination, identity/HRIS sync troubleshooting, email security actions, and basic virtualization/infrastructure support.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.

Provide Tier 1 remote service desk support on Mondays: answer inbound calls and tickets, troubleshoot hardware/software/network/access issues, document incidents in a ticketing system, identify root causes, and escalate unresolved incidents to higher-tier teams.

Provide Tier 1/2 IT support including onboarding/offboarding, hardware/software configuration and upgrades, maintain server/network/telephony infrastructure, manage licenses and asset tracking, generate documentation and knowledgebase articles, assist procurement, and expand AI (CoPilot) usage. Based in Delta with occasional Vancouver travel.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

On-call substitute safety support specialist who monitors Beacon alerts, escalates student safety incidents to school administrators by phone, contributes to training and knowledge base content, and assists with technical support tickets when needed. Shifts are optional, daytime-preferred, and require flexible availability.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, manage ticketing and routing, set client expectations, escalate to engineers as needed, and support diverse client environments while participating in after-hours or on-call rotations.

Lead and scale day-to-day IT support for a fully remote workforce. Supervise helpdesk staff, manage ticket queues and SLAs, act as Tier 2/3 escalation, administer Google Workspace and endpoints (Windows/macOS), support SaaS apps and MDM, improve workflows and documentation, and onboard/offboard employees.