Top Remote IT Support & Helpdesk Jobs in Washington DC,

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Administer and support ClearPath OS2200 environments including installation, configuration, upgrades, patching, monitoring, capacity planning, and lifecycle management. Troubleshoot performance issues, tune systems, manage storage/tape, workloads, databases, middleware and batch/transaction processing. Develop automation, runbooks, documentation, participate in on-call incident response, and follow ITIL change management. Support firmware/Plateau installations and SCMS II configuration, and collaborate with teams and customers for disaster recovery and continuous service improvement.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

Provide frontline IT support at Cribl's San Francisco office and globally: hardware provisioning, access requests, onboarding/offboarding, AV and event support, MDM and cloud tool support, document troubleshooting in a knowledge base, execute projects to automate and integrate systems, and participate in on-call/standby duties.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.