Element is seeking a motivated IT Intern to support our organization's internal IT operations. This 12 week internship provides hands-on experience in internal IT support, systems administration, and the development of custom tools and processes to support a growing small business digital service firm. You will gain experience developing, improving, and implementing internal IT workflows, automated tools, and procedures using modern cloud service platforms such as Google Cloud Platform and Amazon Web Services.
Key Responsibilities
Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
Analyze current internal IT workflows and systems to identify areas for process improvement.
Develop tools and scripts to automate routine IT resource management and provisioning tasks.
Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
Assist in setting up monitoring and alerting for internal systems to ensure high availability.
Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
Assist in tracking and documenting internal IT assets, hardware, and software licenses.
Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
Work with our security team to address internal system security issues and respond to incidents.
Minimum Requirements
- Currently pursuing a degree in Computer Science, Software Engineering or Information Systems at a Maryland University and residing in a qualifying HUBZone location.
- A minimum of 2.5 GPA.
- HUBZone Residential required: Verify HUBZone address at the following link: https://maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4 Finalists will be required to demonstrate residence within a HUBZone before receiving an offer letter (e.g., a valid, unexpired Driver’s License, State Identification Card, Voter Registration card, utility bill, or lease agreement). Similar documents are required at regular intervals to attest to continued HUBZone eligibility throughout the course of the internship.
- A basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles.
- Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication abilities.
- Detail-oriented with strong documentation skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Ability to work 10–20 hours a week.
- Ability to pass a background check.
- US Citizenship or Permanent Residency required.
- Must reside in the Continental US, preferably within the state of Maryland.
Skills Required
- Currently pursuing a degree in Information Technology, Computer Science, or related technical field at a university in the state of Maryland.
- Minimum 2.5 GPA.
- Basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles.
- Familiarity with scripting or programming languages such as Python, Bash, or PowerShell for tool development.
- Experience or familiarity with cloud platforms (AWS, GCP) and MDM platforms (Mosyle, Microsoft Intune).
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication abilities.
- Detail-oriented with strong documentation skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Ability to work 10-20 hours per week.
- Ability to pass a background check.
- US Citizenship or Permanent Residency.
- Must reside in the Continental US.
- Preferable residency within the state of Maryland.
- Qualified individuals living in HUBZone-certified areas are strongly encouraged to apply.
What We Do
We are your human-centric innovation partner, crafting impactful user experiences for government and commercial sectors with an unwavering commitment to efficiency and excellence. Our Core Capabilities: CMS Data Experience Our team has established deep domain experience in insurance, claims, and quality data throughout the CMS ecosystem. We equip healthcare stakeholders with insights to make informed policy decisions through strategic data management, integrating diverse data sources, and conducting analysis. Enabling Interoperability in Healthcare We build functionality using standards such as FHIR to allow for data interoperability between government agencies, providers, and patients. Guided by our long-time partnership with CMS and healthcare stakeholders, we advocate for patient data accessibility, striving to enhance the quality of care delivered. Leaders in DevSecOps As some of the earliest practitioners of DevSecOps within CMS, we exemplify the significance of a carefully engineered CI/CD pipeline. Amidst unprecedented HealthCare.gov registrations, our team safeguards its stability and reliability. Consulting to Innovate At Element, we act as consultative partners at the crossroads of innovation and our clients' needs. No matter the challenge, we identify and prioritize the appropriate methods, ensuring tailored solutions and using modern technologies. We believe in a world where solutions we build improve the lives of those who use them, and the elements of Innovation, Collaboration, Integrity, Equity, Creativity are the foundation
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