Top Remote Operations & Support Jobs in Washington DC,

Serve as first point of contact for prospective students via inbound or outbound calls. Use multiple contact systems and interactive scripts to screen inquiries, disposition records, and warm-transfer qualified leads to admissions. Meet quality, connect/transfer, appointment, and schedule adherence metrics. Flexible scheduling including evenings and weekends; may support marketing tracking, script trials, and additional hours as needed.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Provide technical support and troubleshooting for IT systems, respond to user incidents, monitor system health, escalate complex issues, document resolutions, and assist with system maintenance and deployments.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Review and process life insurance and related claims (Life, LTC, Disability, Accident, Hospital Indemnity, Wellness). Identify irregularities, perform independent analyses, gather and review multi-source data, apply policy provisions and state/federal laws, manage complex claim activities and complaints, and prepare correspondence and reports while meeting department service standards.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.

Provide administrative, operational, and customer-support for access and affordability programs: manage documentation, coordinate meetings and training, support camps and families, process payments, maintain databases, assist with data collection and reporting, troubleshoot program systems, and support communications and events.

Implement and configure CentralSquare public safety software, document requirements, integrate third-party systems (APIs/REST/SOAP), perform testing, support system rollouts, collaborate with development and project teams, mentor junior consultants, and assist with escalations to ensure successful customer implementations.

Schedule and contact policyholders by phone, SMS, and email to arrange insurance appraisals, guide homeowners through the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, and escalate issues to management.

Review and quality-check field investigation reports, provide guidance and feedback to investigators, track and prioritize pending cases, schedule additional leads, assist with customer complaints and QA interviews, prepare statistical reports, and support PMs and managers to ensure timely, accurate submissions.