Top Remote Operations & Support Jobs in Washington DC,

Manage auto insurance claims by assisting clients with claim initiation, gathering and verifying documentation, following up with insurers, communicating with stakeholders, maintaining organized records, resolving disputes, and identifying process improvements to maximize recoveries and customer satisfaction.

Lead capacity planning, forecasting, and reporting for multi-site call centers. Develop staffing strategy and budgets, ensure accurate regulatory reporting, implement agent scorecards and speech analytics, drive Lean/Six Sigma continuous improvement, partner with WFM, engineering, finance, and talent acquisition to optimize staffing and operational performance.

Review and reconcile default mortgage insurance and investor claims (FHA, VA, PMI, USDA, FNMA, FHLMC) for accuracy, document findings, escalate trends, verify taxes/insurance, enforce procedures, and complete monthly audits to ensure timely, compliant claim submission.

Provide advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC. Handle Level 1 escalations, diagnose complex connectivity issues, perform network configuration changes, own Level 2 tickets to resolution, document root causes, produce operational reports, maintain device inventories and diagrams, and create runbooks and training for Level 1 analysts.

Lead area performance across South East Asia by managing KPI-driven performance forums, tracking tools, and action plans. Drive accountability through structured calls, reporting, cross-functional collaboration with sales and trade teams, analyze KPI deviations, implement corrective actions, and deliver regular performance reports and ad-hoc analyses to improve sales and operational outcomes.

Support schedule development and progress tracking for a large-scale data center project, maintaining Primavera P6, and coordinating with project teams for reporting and updates.

The SkillBridge Fellowship offers service members civilian work experience, including client engagement, research, strategy, and professional development in a defense startup.

The Operations Manager will oversee partner data capture launches, coordinate logistics, train workers on equipment use, and develop repeatable processes.

The Foreclosure Assistant II provides administrative support to the Default Department, handling accounts payable, processing invoices, and other clerical tasks while ensuring timely processing and communication.

The Lead Zendesk Administrator manages Zendesk and leads operational initiatives to improve member service workflows, AI integration, and platform reliability.