Top Remote Operations & Support Jobs in Washington DC,

Monitors patient, provider, and client calls against quality standards; provides floor and leadership support; conducts quality calibration sessions; analyzes quality trends; prepares management reports; and participates in service-improvement projects. The role also handles routine calls, source and email reviews, training, evaluations, and other program-support activities.

Prepares, sorts, and scans hardcopy documents into high-quality electronic images while meeting daily production goals. Maintains document order, follows imaging procedures, completes tracking documentation, communicates production updates, and keeps the work area clean. Requires attention to detail, accuracy, sustained productivity, English communication skills, independent work ability, and lifting up to 50 pounds. This is a temp-to-hire position with a 5:30 a.m. to 2:00 p.m. shift.

Own Salesforce CRM data quality for restaurant accounts and contacts by cleaning, deduplicating, enriching, and standardizing records at scale. Build AI-assisted and automated workflows, manage enrichment vendors, verify contacts and restaurant technology, establish data governance rules, create data-health dashboards, and support segmentation, territory alignment, and campaign targeting. Partner with Sales, Marketing, and Sales Operations to ensure representatives can rely on accurate, actionable CRM data.

Build and operate Redis’s GTM enablement infrastructure, including just-in-time workflows, measurement frameworks, dashboards, field communications, and Sales Kickoff programs. Partner cross-functionally to connect enablement activities with business outcomes, improve data quality, identify skill gaps, and drive adoption. Develop practical AI enablement, governance, workflows, and role-based learning for GTM teams. Manage complex programs, stakeholders, systems, and communications while creating scalable, measurable operating processes.

Coordinates Global Risk programs, projects, reporting, tools, systems, training, events, vendors, and operational workflows. The role tracks priorities, improves processes, supports risk-management request intake, facilitates cross-functional collaboration, manages contractors and subscriptions, and enables leadership through scheduling, communications, documentation, and follow-through. Success requires exceptional organization, discretion, empathy, project management, process improvement, and the ability to manage complex global stakeholders and competing priorities.

Owns administration, governance, optimization, integrations, security, and support for NetSuite and related finance systems. Translates accounting and finance requirements into scalable solutions, improves close and reporting processes, manages consultants and vendors, supports acquisitions and integrations, and ensures SOX compliance, audit readiness, access controls, testing, documentation, and user adoption.

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.

Administer military and veterans benefit programs, including eligibility verification, attendance certifications, invoices, payment processing, records maintenance, and student communications. Liaise with the Department of Veterans Affairs, state agencies, and military entities to research and resolve claims, billing, and payment issues. Maintain confidentiality, ensure regulatory compliance, provide accurate benefit information, and support related departmental activities and projects.

Provides advanced administrative and executive support to the Head of Consumer Credit Management & Decision Sciences and leadership team. Responsibilities include complex calendar management, meeting and event coordination, domestic and international travel arrangements, expense reporting, executive communications, presentations, confidential records, leadership meeting follow-up, and transformation initiative coordination. The role requires strong judgment, organization, discretion, communication skills, executive presence, and the ability to manage shifting priorities in a hybrid environment.

Manages document and claims workflows, including processing, quality checking, routing, status assignment, file intake and output, data entry, and discrepancy resolution. Maintains import queues, reconciles balances, validates charges, monitors file-sharing accuracy, and submits service tickets for system issues. Analyzes document and claims trends and communicates operational updates to internal teams while supporting efficient, compliant document management.