Top Remote Operations & Support Jobs in Washington DC,

Leads operational performance management for mission-critical data center operations. Establishes KPIs, scorecards, dashboards, and SLA governance; analyzes asset, maintenance, reliability, and service delivery trends; and drives continuous improvement initiatives. Partners with site operations, engineering, maintenance, reliability, IT, quality, compliance, and business teams to improve efficiency, resilience, compliance, customer satisfaction, and operational outcomes. Supports executive reporting, client governance reviews, benchmarking, incident analysis, and corrective action validation.

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Own partner operations from deal support and onboarding through hardware deployment, support, performance reporting, quality monitoring, payments, and reconciliation. Build repeatable processes, tools, scorecards, and playbooks across regions while coordinating with product, engineering, finance, hardware, and logistics teams to maintain partner output and resolve issues.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Oversee complex property and casualty claims from reporting through settlement, including coverage interpretation, policy analysis, negotiations, resolution planning, documentation, and reporting. Serve as a client advocate and strategic advisor while coordinating with brokers, carriers, adjusters, legal counsel, and internal teams. Support training and process improvements, maintain claim data integrity, and align claim strategies with broader risk management objectives.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.