Top Remote Operations & Support Jobs in Washington DC,

Serves as the President’s strategic right hand, managing daily priorities, inbox and Slack communications, calendar, meeting follow-ups, executive onboarding, travel logistics, board preparation, and cross-functional coordination. The role requires strong judgment, discretion, organization, project management, data analysis, presentation skills, and the ability to create structure in a fast-growing, ambiguous environment while providing candid executive support.

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Conduct high-volume outreach to stopped-out adult learners, understand barriers to returning, and guide students through readmission or re-entry pathways. Manage student pipelines and records in the CRM, apply institution-specific policies, track outreach and handoff metrics, nurture completers, coordinate with campus and internal teams, and provide feedback to improve campaigns, processes, and knowledge resources.

Provides administrative and clerical support to field personnel at utility-scale energy project sites nationwide. Responsibilities include answering phones, managing mail and shipments, ordering supplies, entering timecards and employee changes, tracking equipment and vehicle licensing data, and supporting onboarding, orientations, training programs, and employee documentation. Requires frequent relocation to jobsites and 100% travel without rotations.

Provides advanced technical support to customers, diagnoses and resolves complex product issues, manages cases through resolution, and documents troubleshooting processes. Collaborates with engineering and product teams on defects and improvements, while mentoring junior support engineers. Requires strong communication, analytical, and problem-solving skills. Preferred experience includes SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, advertising or MarTech, and data clean room environments.

Leads strategic operations, cross-functional transformation, business intelligence, commercial strategy, customer lifecycle optimization, pricing, profitability, and acquisition integration. Develops strategic plans, improves processes and documentation, manages whitespace and cross-sell opportunities, supports revenue growth, and mentors the Strategy & Operations team.

Build and maintain revenue workflows, integrations, and AI agents connecting Salesforce with sales and marketing systems. Own inbound lead routing, automated sales and marketing plays, CRM hygiene, data enrichment, and AI-assisted workflows. Use APIs, webhooks, automation platforms, Python or JavaScript, and SQL to eliminate manual work and improve pipeline speed. Document workflows, enforce governance, and measure time savings and conversion improvements across Revenue Operations.

Manage and optimize Qualio’s revenue technology stack, including Salesforce and related GTM tools. Build automations, integrations, and AI-enabled workflows; maintain data integrity; document and improve processes; create reports and dashboards; support forecasting; train revenue teams; and collaborate across Sales, Marketing, Finance, and Customer Success.

Handles complex, high-exposure excess and specialty casualty claims from investigation through resolution. Evaluates coverage, liability, damages, reserves, settlements, and risk transfer; manages defense counsel, experts, litigation, and underlying carriers; drafts coverage correspondence; ensures large-loss reporting and claims compliance; communicates with insureds and internal stakeholders; negotiates resolutions; mentors specialists; and serves as a subject matter expert on coverage, liability, tenders, reserves, and defense strategy.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.