Top Remote Operations & Support Jobs in Washington DC,

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Leads Chomps’ multi-year growth strategy for international expansion and adjacent categories. Builds business cases, prioritizes investments, chairs cross-functional stage-gates, and oversees commercialization from concept through launch. Develops go-to-market strategies covering channels, pricing, and partnerships; serves as interim P&L steward for emerging initiatives; and provides executive and board-level reporting on growth performance, capital allocation, and resource needs.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides Level 1 technical support to restaurant managers using PAR OPS. Responds to phone and email requests, diagnoses and troubleshoots software issues, escalates complex problems, and manages tickets in Service Cloud. Maintains knowledge-base and SharePoint content while analyzing root causes and resolving issues under time constraints. Collaborates with senior analysts, team leads, and management. The role requires strong written and verbal communication, customer service, independent problem-solving, organization, and basic Excel skills.

Leads automated underwriting strategy, rules lifecycle governance, testing, deployment, and outcome integrity for life insurance products. Manages carrier and reinsurer relationships, translates underwriting methodologies into scalable platform capabilities, partners with Engineering, oversees quality audits and decisioning performance, and develops underwriting leadership talent. Requires extensive life insurance underwriting expertise, transformation leadership, rules engine governance, predictive model and mortality assessment knowledge, and experience operating across distributed organizations.

Supports real estate closings and escrow teams by preparing, coordinating, and delivering accurate closing documentation. Gathers information from buyers, sellers, agents, lenders, and internal stakeholders; coordinates closing tasks; and ensures compliance with company policies, lender requirements, and applicable regulations. The role also provides administrative, operational, and customer service support while managing multiple priorities in a high-volume environment.

Support the SVP of Global Customer Solutions with executive coordination and program management, ensuring strategic initiatives progress effectively.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.