Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.

The Regional Manager, Customer Experience and Success leads technical customer engagements, oversees team development, manages complex accounts, and collaborates cross-functionally while ensuring customer satisfaction and retention for Dash0's observability platform.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.

The Senior Technical Account Manager drives adoption of Azul Prime in strategic customer accounts by providing technical leadership, troubleshooting, and collaborating with engineering teams to optimize Java application performance.

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Senior Technical Account Manager will lead partner onboarding to the Banking as a Service platform, focusing on guiding technical integrations and building strong partnerships.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.