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Fetch Rewards gives shoppers an easy and fun way to save on their everyday purchases.
The Role
Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
The Senior Account Manager leads client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will develop and contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own individual revenue targets and contribute to pod revenue goals
- Develop strategies to retain and grow client partnerships, positioning Fetch as a strategic, long-term partner.
- Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team.
- Build consultative relationships with mid-level or executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies.
- Drive client engagements by leading partner calls, managing touchpoints, and capturing follow-ups so clients feel consistently supported.
- Develop and maintain partner deliverables such as campaign performance, one-off requests, and analytics requests.
- Own campaign-level decisions within pod strategy, escalating broader risks to your sales counterpart or manager.
- Independently manage the onboarding of new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
- Directly manage inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors.
- Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks.
- Collaborate closely with your sales counterpart to drive upsells and expand Fetch’s share of partner budgets using data and trend analysis.
- Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
- Work with limited oversight to ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
- Translate data and performance trends into clear, actionable recommendations for clients.
- Independently prepare and deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action.
- Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant.
- Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency.
Minimum Requirements:
- 5+ years of experience in account management, partnerships, sales support, or a related field
- Direct industry experience in digital media, advertising, or consumer data
- Experience supporting renewals, upsells, and client growth conversations
- Strong organizational and execution skills with the ability to manage multiple priorities
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor’s degree or equivalent combination of education and experience
Preferred Requirements:
- Direct client vertical experience
- Familiarity with CRM tools (ex., Salesforce)
- Experience collaborating with implementation, analytics, or other cross-functional teams
- Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)
Compensation:
- At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $95,000 -$113,150. The on-target earnings range for this position is $114,000 - $135,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- 5+ years of experience in account management, partnerships, sales support, or related field
- Direct industry experience in digital media, advertising, or consumer data
- Experience supporting renewals, upsells, and client growth conversations
- Strong organizational and execution skills with ability to manage multiple priorities
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor's degree or equivalent combination of education and experience
- Direct client vertical experience
- Familiarity with CRM tools (e.g., Salesforce)
- Experience collaborating with implementation, analytics, or cross-functional teams
- Familiarity with decision-support tools (e.g., ChatGPT, Gemini AI) or automation platforms (e.g., Zapier)
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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