Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

Support high-touch Smart Replenishment accounts by owning inbound customer communication, driving operational workflows, creating tickets, participating in meetings, maintaining documentation, and performing basic technical configurations using the Crisp platform and AI tools to streamline processes.

Own a strategic book of FinTech clients to drive account health, retention, and expansion. Develop long-term growth strategies, act as trusted advisor to executive stakeholders, use usage data to identify opportunities and risks, influence product strategy, collaborate with internal teams on forecasting and risk, represent the company at industry events, and mentor peers to improve account management practices.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

Embed with customers as a hands-on technical partner to design, implement, and optimize multi-module DevSecOps and CI/CD solutions using Harness. Drive platform adoption, lead implementations and enablement, provide strategic advisory, analyze usage to optimize delivery, and collaborate cross-functionally to influence product and expansion.