Top Remote Senior Level Customer Success & Experience Jobs in Washington DC,

The Lead Value Engineer at SingleStore engages with clients to understand their needs, presents technical solutions, and validates business outcomes, leveraging extensive experience in database technologies and value-based selling.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.

Manage and grow the Customer Engineering (technical support) team: hire, coach, set goals, and own performance. Act as the final technical escalation, troubleshoot complex production issues, QA ticket quality, analyze support trends, maintain playbooks and on-call processes, and partner with Product and Engineering to drive customer-driven improvements and automation.

Act as primary customer contact to onboard clients, drive product adoption, create and manage success plans, own renewals and expansion, mitigate churn, gather customer insights, and collaborate with Product, Sales, and Support to improve tools, processes, and customer experience.

Own an end-to-end community workstream: build member relationships, moderate and support members on the Braintrust, surface insights, design onboarding and events, curate content, and collaborate cross-functionally with product, sales, and partnerships to grow and retain executive-level members.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

Lead end-to-end client implementation engagements for LearnLux's financial wellbeing platform. Manage cross-functional teams, project plans, timelines, and stakeholder communications to ensure successful onboarding, adoption, and high-quality delivery. Drive process improvements, resolve issues, and operate effectively in a fast-paced, remote startup environment.

Embed as the primary technical authority for post-sales customers to guide deployment architecture, onboarding, and adoption of agentic AI development workflows. Lead end-to-end onboarding and remediation engagements, design repeatable reference architectures, translate complex environments into secure network/identity/infrastructure patterns, capture product feedback, and document scalable delivery patterns to drive customer outcomes.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.