Top Remote Operations & Support Jobs in Tampa Bay, FL

Lead and own daily crypto and fiat settlement and trading operations: investigate and resolve breaks, run reconciliations, manage trade lifecycle, automate tasks with Python, run partner go-lives, use LLM tooling, build operational dashboards, and serve as technical SME and on-call responder.

Produce sprint-based technical documentation, user guides, training materials, in-app help content, and contractual deliverables for the ARES program. Maintain deliverable schedule, support agile execution, and produce government-formal deliverables per PWS/SOO.

Remote administrative operations role for engineering graduates managing purchase workflows, invoices, bookkeeping (QuickBooks), scheduling, documentation (Google Workspace, DocuSign), vendor coordination, basic financial reporting, and supporting leadership with scientific writing, grants, patents, and presentations. Work U.S. business hours with cross-functional teams at a deep-tech startup.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Investigate and manage multi-state workers' compensation claims including compensability, benefits calculation, reserves, medical management, return-to-work, litigation oversight, subrogation, and Medicare reporting. Provide customer service, negotiate settlements, document activity in claims system, and partner with internal specialists and outside counsel to resolve claims.

Lead operational delivery and financial performance for assigned enterprise customers across North America. Own service delivery, SLAs, customer relationships, onboarding, process improvement, and team leadership to ensure contractual compliance, profitability, and exceptional customer experience.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

Manage chargeback investigations and vendor relationships (e.g., Signifyd), monitor fraud trends (gift card abuse, return/refund fraud), update allow/reject lists, review visual evidence, produce fraud reporting, train CX and Ops teams, and support CX Social to minimize revenue loss while preserving customer experience.

Lead creation and lifecycle management of SOPs, change management, and operational readiness. Partner with IT, Compliance, and Training to support system rollouts, validate workflows, and enable adoption. Monitor standards adherence, drive continuous improvement, and maintain performance dashboards to inform leadership decisions.

Assist in developing an Automated Quoting Portal by building quoting logic, designing user-friendly interfaces, automating quote workflows, and ensuring quoting accuracy.