Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering.
Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance, HSA, FSA, 401(k) with company match, PTO & Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well-being programs.
At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven. If that sounds like you, Synergy has a position for you!
This position is designated as work-from-home.
About the Role:
The Technical Writer produces the formal deliverable documentation, user guides, and training materials for the ARES production program, drawing from development team outputs, architectural view, and other products as required.
Primary Responsibilities:
- Produce technical documentation at each sprint close (e.g. sprint results summary, requirement coverage, defect summary, and sprint velocity report)
- Maintain a master deliverable schedule and own/produce contractual deliverables for submission
- Support in-app tooltip content, help text, and interactive walkthrough scripts for delivered capabilities
- Author training materials and role-based user guides
- Support agile execution and documentation
Required Qualifications:
- 3+ yrs producing tech documentation for software programs (e.g. release notes, user guides, architecture documentation)
- Experience producing formal Government deliverables against a PWS/SOO schedule
- Familiarity with sprint-cadenced documentation production and ability to produce documentation w/in 48 hrs of sprint close
- Proficiency with Microsoft Word, Jira, and document management systems used in Government programs
- Experience producing training materials for enterprise software systems serving operational DoD users
Preferred Qualifications:
- Familiarity with DAF aircrew scheduling, stan/eval, or training management mission areas
- Experience with in-app help authoring tools (e.g. Salesforce in-app guidance, or equivalent)
Education Requirements:
- Required: Bachelor's degree
Citizenship & Clearance Requirements:
- Required: Eligibility to obtain Public Trust
- Preferred: Active U.S. Government security clearance (Secret or TS/SCI)
Target Salary Range
Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $80,000.00 – $125,000.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees.
Candidate AI Policy
Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Synergy is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.
#LI-Remote
Skills Required
- 3+ years producing technical documentation for software programs (release notes, user guides, architecture documentation)
- Experience producing formal Government deliverables against a PWS/SOO schedule
- Familiarity with sprint-cadenced documentation production and ability to produce documentation within 48 hours of sprint close
- Proficiency with Microsoft Word, Jira, and document management systems used in Government programs
- Experience producing training materials for enterprise software systems serving operational DoD users
- Bachelor's degree
- Eligibility to obtain Public Trust
- Familiarity with DAF aircrew scheduling, stan/eval, or training management mission areas
- Experience with in-app help authoring tools (e.g., Salesforce in-app guidance)
- Active U.S. Government security clearance (Secret or TS/SCI)
What We Do
Synergy is a premier Information Technology (IT) firm focused on the practice areas of Health IT, National Security, and Citizen Services. We help our customers consolidate and realign their IT assets to achieve a tangible ROI.
