Operating in a fast-paced, deadline-driven environment, the successful candidate will demonstrate composure under pressure, strong active listening skills, and the interpersonal awareness required to engage effectively with stakeholders across business operations, partnerships, sales and marketing, and live events.
Responsibilities- Application Ownership: Serve as the subject matter expert for applications within the business systems portfolio, documenting current- and future-state processes, identifying opportunities to simplify business and technical workflows, and actively improving data quality.
- Project and Enhancement Delivery: Own the delivery of enhancements and small projects, ensuring alignment with business priorities, timelines, and stakeholder expectations.
- User Acceptance Testing (UAT): Lead UAT activities to ensure thorough testing of application bug fixes and enhancements, coordinate defect resolution, and secure final business approval before implementation.
- Application Administration: Manage or coordinate access provisioning with the IT Helpdesk, validate appropriate user access roles with business stakeholders, and track access requests through completion.
- Application Support and Operations: Own day-to-day operational support processes, provide Level 2 application support, triage help desk tickets, coordinate escalations for system failures or outages, and serve as the primary point of contact for development teams.
- Compliance and Risk Management: Partner with Cyber Security on risk remediation activities and collaborate with IT Audit to maintain documentation and evidence for applications subject to SOX compliance requirements.
- Training and Documentation: Develop and maintain user guides, facilitate training workshops, and cross-train help desk and other support colleagues to strengthen application support capabilities.
- Process Improvement: Identify opportunities to improve application usability, operational efficiency, data quality, and overall business process effectiveness.
- 5+ years of experience as a Business Systems Analyst, Business Analyst, Application Analyst, or in a comparable role, with end-to-end ownership of enterprise business systems, including requirements gathering, application maintenance and configuration, application support, and vendor coordination.
- Hands-on experience leading small projects or business enhancements using Waterfall, Agile, or hybrid methodologies, including requirements gathering, user story creation, backlog refinement, and defining statements of work for vendor-delivered implementations.
- Solid understanding of the Software Development Life Cycle (SDLC), quality assurance, user acceptance testing, and system integration best practices.
- Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit teams on access management, risk remediation, and SOX compliance evidence is highly desirable.
- Strong written and verbal communication skills, with the ability to translate business requirements into clear technical specifications.
- Demonstrated stakeholder management, problem-solving, prioritization, and project coordination skills.
- Ability to work effectively in a fast-paced, deadline-driven environment and manage multiple priorities.
- Experience in the media, sports, entertainment, or live events industry is strongly preferred.
- Certified ScrumMaster (CSM), Project Management Professional (PMP), or an equivalent certification is preferred.
Skills Required
- 5+ years of experience as a Business Systems Analyst, Business Analyst, Application Analyst, or comparable role with end-to-end enterprise business systems ownership
- Experience with requirements gathering, application maintenance and configuration, application support, and vendor coordination
- Experience leading small projects or business enhancements using Waterfall, Agile, or hybrid methodologies
- Experience with requirements gathering, user story creation, backlog refinement, and defining statements of work for vendor-delivered implementations
- Understanding of the Software Development Life Cycle, quality assurance, user acceptance testing, and system integration best practices
- Experience collaborating with IT Helpdesk, Cyber Security, and IT Audit on access management, risk remediation, and SOX compliance evidence
- Strong written and verbal communication skills, including translating business requirements into clear technical specifications
- Stakeholder management, problem-solving, prioritization, and project coordination skills
- Ability to work in a fast-paced, deadline-driven environment and manage multiple priorities
- Experience in the media, sports, entertainment, or live events industry
- Certified ScrumMaster, Project Management Professional, or equivalent certification
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
