Top Remote Operations & Support Jobs in San Diego, CA

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

Lead and execute Americas EHS&S strategy, manage regional teams, ensure regulatory compliance (OSHA, EPA), oversee audits and incident investigations, drive safety culture and continuous improvement, direct emergency preparedness and crisis management, and advance sustainability and ESG initiatives in partnership with operations and leadership.

The Billing Operations Supervisor oversees billing operations, ensuring accurate invoicing, managing a team, supporting inter-departmental coordination, and participating in financial analysis and process improvements.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.

Serve as senior escalation for complex enterprise IT incidents, troubleshoot Windows/macOS and SaaS issues, drive automation and AI tooling, collaborate with Engineering/Product/Customer Success to surface recurring issues and implement platform improvements, mentor junior analysts, and participate in on-call rotations.

Supervise repossession and remarketing operations, manage vendor relationships, hire/train remote staff, maximize vehicle recovery value, ensure compliance and documentation, audit expenses, and monitor KPIs to improve efficiencies.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Review and process vehicle and salvage title documentation, enter title data into IAA systems, ensure compliance with state title/salvage laws, resolve discrepancies, respond to customer inquiries by phone/email, perform clerical tasks, and provide timely customer support.