Top Remote Operations & Support Jobs in San Diego, CA

Consult as a fractional Office Manager for hedge funds, private equity firms, and family offices. Improve operational processes, create and execute monthly action plans, diagnose roadblocks, break goals into actionable steps, implement policies and controls, evaluate progress via KPIs, and maintain detailed consulting records while providing implementation resources.

Consult as a Trading Assistant to alternative asset clients, handling full trade lifecycle (pre-trade checks, booking, settlement, breaks resolution), liaising with prime brokers, custodians, and administrators, monitoring FX and corporate actions, supporting regulatory reporting, developing action plans, implementing controls, and delivering operational/process improvements.

Serve as a fractional Chief Administrative Officer advising alternative asset firms and family offices on administrative strategy, HR, compliance, IT and vendor management. Design scalable admin infrastructure, governance, risk and continuity plans, lead special projects (relocations, system implementations, restructurings), and optimize processes, budgets, and vendor contracts to support firm growth and regulatory adherence.

Leads a 24/7 remote monitoring operation covering microgrids, backup power, and EV charging assets. Manages monitoring staff, staffing coverage, incident response, third-party monitoring partners, escalation workflows, KPIs, reporting, SOPs, and continuous improvement. Partners with software and engineering teams on alerting, dashboards, automation, anomaly detection, and self-healing. Coordinates with dispatch, field service, engineering, project management, sales, and clients to maintain uptime and ensure effective incident resolution.

We are open to spontaneous applications for talented individuals who wish to join our team. Reach out even if there are no current openings.

Administers claims legal technology platforms, legal referral workflows, outside counsel onboarding, law firm data governance, billing requirements, and operational reporting. Supports claims professionals and outside counsel with system access, workflow, compliance, and matter management issues. Partners with IT, vendors, and business stakeholders on platform enhancements, process improvement, data quality, audits, and legal operations initiatives.

Manages a commercial auto and motor carrier bodily injury claims team, overseeing claim assignments, investigations, reserving, litigation, evaluation, negotiation, settlements, audits, reporting, compliance, and process improvement. Coaches and develops claims professionals, manages performance, ensures customer service quality, and maintains consistent adherence to regulatory and organizational standards across multiple jurisdictions.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Supports requirements gathering, business process analysis, research, documentation, reporting, and project execution. Collaborates with stakeholders and cross-functional teams to clarify business needs, identify inefficiencies, translate requirements into specifications, track project actions and dependencies, and prepare insights for decision-making. Maintains accurate documentation while communicating findings to technical and non-technical audiences.

Leads company-wide operations, including strategy, performance management, asset and facility maintenance, cost optimization, health and safety, compliance, people management, and continuous improvement. Oversees managers, operational processes, organizational resources, and profitability initiatives while establishing procedures, monitoring performance, and improving efficiency across departments.

Manage PCS orders from entry through cash collection, ensuring order quality, contract compliance, pricing accuracy, backlog integrity, delivery dates, shipping, and billing instructions. Coordinate with field teams, regional stakeholders, and shared services on order changes and transfers. Resolve accounts receivable disputes, support cash collection, report order modifications, and drive continuous improvement through standard work, Lean, and Six Sigma initiatives.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.