Top Remote Operations & Support Jobs in San Antonio, TX

The Founding Executive Director will launch and lead the Foundation’s strategy, fundraising, grantmaking, evaluation, communications, and operations. Responsibilities include supporting board governance, building organizational systems, cultivating philanthropic partnerships, overseeing grant programs, tracking portfolio performance, producing impact reports, and representing the Foundation externally. The role requires nonprofit leadership, fundraising expertise, knowledge of early childhood systems, and the ability to build processes in an ambiguous, mission-driven environment.

Manage end-to-end product operations, coordinating product, engineering, and operations teams to ensure efficient feature and solution delivery. Track and optimize performance metrics, resolve operational roadblocks, manage product-update communications, and use data-driven insights to improve processes and support product success. The role requires strong analytical, communication, organizational, and continuous-improvement skills in a fast-paced, ambiguous environment.

Supervise a remote escrow processing team supporting title and settlement operations across multiple states. Responsibilities include assigning workflow tasks, monitoring productivity, resolving escalations, coordinating with vendors and local business leaders, communicating process updates, training employees, and supporting recruitment, development, and performance management. The supervisor ensures production goals are met while addressing client and operational inquiries.

Supervise a remote escrow processing team supporting title and settlement operations across multiple states. Responsibilities include assigning workflows, monitoring workload and production performance, resolving escalations, addressing client and operations inquiries, coordinating vendor issues, communicating process updates, training employees, and supporting recruitment, development, and performance management.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Leads NOVO’s delivery operating system across service desk, project delivery, onboarding, resource planning, reporting, and service quality. Establishes scalable processes, governance, KPIs, dashboards, capacity planning, escalation management, and continuous improvement practices. Coordinates cross-functional teams, improves customer experience and delivery predictability, manages operational systems, and champions automation and AI adoption. Oversees budgeting, resource optimization, team leadership, and operational accountability in a managed technology services environment.

Collects and analyzes domain context, requirements, business rules, and workflows from stakeholders. Produces validated documentation, identifies gaps and ambiguities, coordinates with developers and QA, tracks changes, facilitates working sessions, and ensures requirements remain accurate and actionable throughout software delivery. The role supports Agile/Scrum government engagements and requires compliance with Public Trust and government information-handling requirements.

Support customer operations across data feeds, SFTP setup, eligibility workflows, UAT, QA, customer configuration, and lifecycle changes. Investigate data discrepancies, document audit-ready records, coordinate with cross-functional teams, manage multiple priorities, escalate risks, and identify process improvements. The role offers growth toward independently managing smaller operational initiatives involving healthcare data and technical execution.

Manage Salesforce administration, data quality, reporting, dashboards, workflows, and user support for the revenue organization. Partner with Finance and Revenue leadership to reconcile ARR and revenue reporting, support revenue tools including CPQ, improve processes, and analyze deal structures, expansions, renewals, and other revenue-impacting changes. The role also handles ad hoc analytical projects and documentation in a startup environment.

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.