Top Remote Operations & Support Jobs in San Antonio, TX

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.

Serve as the primary support contact for B2B clients, handling inquiries, order updates, account details, billing questions, and service concerns. Coordinate with operations and project managers to track fabrication milestones and communicate timelines. Maintain accurate customer records, change orders, and tickets in the CRM while providing prompt, professional support through email, phone, and video calls.

Provides first-line application and technical support through calls, emails, and online requests. Gathers information, documents and tracks service requests, troubleshoots common hardware, software, network, and application issues using scripts and documentation, and escalates complex problems. The role requires strong customer service, organization, technical aptitude, and collaboration skills in a fully remote environment.

Administers and supports university business systems, including ServiceNow, by managing configurations, users, data integrity, workflows, reports, documentation, and production issues. Translates business requests into requirements and test cases, coordinates sprint work and outsourced development, supports service-level agreements, communicates technical information to stakeholders, and implements process improvements that enhance efficiency, quality, compliance, and user experience.

Provides executive, operational, and strategic coordination support to the Senior Vice President of Innovative Finance. Responsibilities include calendar and travel management, executive briefings, stakeholder intelligence, meeting preparation, relationship tracking, reporting deadlines, procurement, event logistics, business development tracking, and special projects. The role requires coordination across global teams, governments, donors, investors, and partners while maintaining confidentiality and improving workflows with productivity and AI tools.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Provides remote enterprise IT service desk support for GSA users, resolving and documenting tickets involving Windows, email, directories, applications, hardware, smartphones, passwords, printing, and network connectivity. Coordinates escalations and fixes with other teams, maintains audit trails and performance records, supports VIP and executive users, and helps lead enterprise issue resolution. The role requires strong customer service, technical troubleshooting, clear communication, and willingness to work varied shifts.

Support the expansion of Pergolux showrooms across Germany by evaluating locations, researching markets and competitors, building business cases and financial models, progressing opportunities, coordinating stakeholders, and creating scorecards, dashboards, workflows, and automation tools. Capture lessons from early showroom results and customer feedback to improve future expansion decisions.

Provides first-line technical support for AP Classroom users, triaging Salesforce cases from students, teachers, and administrators. Investigates user issues, communicates resolutions, manages case statuses, and escalates bugs or enhancement requests through Jira and Slack. Maintains current platform knowledge, tags cases accurately, follows up on resolutions, and collaborates with product, development, and curriculum teams.