Top Remote Operations & Support Jobs in San Antonio, TX

Leads a team handling commercial general liability claims across multiple jurisdictions. Responsibilities include workload assignment, technical coaching, claims investigation and evaluation, reserving, litigation management, negotiation, settlements, file audits, compliance monitoring, staff development, process improvement, and strategic initiatives. The role requires extensive insurance coverage knowledge, leadership experience, contractual analysis, negotiation skills, and at least ten years of commercial general liability claims experience.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Supports workforce planning and contact center operations through forecasting, scheduling, queue management, capacity planning, service-level monitoring, and telephony platform administration. Analyzes call and workforce data, investigates operational issues, produces performance reports, and recommends improvements. The role collaborates with operational and technical stakeholders, supports system implementations and migrations, and participates in a 24/7 on-call rotation.

Analyzes and documents business, functional, and technical requirements for a Department of Defense identity and authentication platform. Develops user stories, use cases, process maps, workflow diagrams, wireframes, functional specifications, and requirements traceability documentation. Collaborates with stakeholders and technical teams throughout Agile development, testing, and implementation. Supports backlog refinement, sprint planning, governance compliance, reporting, and process improvement for authentication, enrollment, account recovery, proxy access, and application integration capabilities.

Provides onsite and remote desktop and site support for TSA locations. Duties include troubleshooting hardware, software, connectivity, peripherals, and endpoints; installing, configuring, replacing, and validating equipment; handling IMAC and break/fix activities; documenting tickets and assets; coordinating escalations, vendors, logistics, dispatches, and customer communications; and supporting deployments, projects, surge activities, and service continuity.

Supervises workforce management operations, including intraday scheduling, workload analysis, call routing, staffing forecasts, and service-level performance. Leads schedule production, leave and call-out management, staffing reviews, and workload balancing. Collaborates with schedulers and department managers to improve staffing efficiency, develop scheduling enhancements, identify workforce risks, and ensure operational objectives are met. Supports team development, compliance, and adherence to labor agreements and regulations.

General application for current or future opportunities with CAMS, an energy-sector asset management and operations services provider. Applicants may be considered for roles aligned with their skills, experience, and career interests as opportunities become available.

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.

Serve as the primary support contact for B2B clients, handling inquiries, order updates, account details, billing questions, and service concerns. Coordinate with operations and project managers to track fabrication milestones and communicate timelines. Maintain accurate customer records, change orders, and tickets in the CRM while providing prompt, professional support through email, phone, and video calls.

Provides first-line application and technical support through calls, emails, and online requests. Gathers information, documents and tracks service requests, troubleshoots common hardware, software, network, and application issues using scripts and documentation, and escalates complex problems. The role requires strong customer service, organization, technical aptitude, and collaboration skills in a fully remote environment.