Top Remote Senior Level Jobs in Salt Lake City, UT

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Lead the Customer & Application team, manage engineers, coordinate development efforts, drive Agile processes, and mentor team members for continuous improvement.

Lead complex enterprise sales cycles to acquire and expand multi-million dollar accounts. Architect territory and account plans, manage pipelines and forecasts, map customer IT architectures to Cloudflare reference architectures, lead virtual cross-functional teams, negotiate large contracts, and act as a trusted advisor driving digital transformation and long-term customer adoption.

Lead and develop a national B2B sales organization: manage quota-carrying AEs, coach through complex deals, drive pipeline/forecasting discipline, enablement, cross-functional alignment, participate in customer meetings and negotiations, and scale sales processes and playbooks.

Lead and grow a hands-on Maps & Search engineering team owning home search across web and mobile. Set technical direction, contribute to code, and scale a high-throughput search platform (~1B monthly requests). Improve relevance, latency, and reliability, integrate AI/LLMs into discovery and ranking, and drive delivery from roadmap through incidents and production operations.

Lead day-to-day billing operations and a team handling customer billing support, AR, collections, dispute resolution, and billing systems. Own order-to-cash processes, vendor relationships, credit/refunds, escalations, and reporting. Build scalable processes, drive cross-functional resolution, and improve billing accuracy and client experience.

Lead product investment strategy and portfolio planning by building frameworks, financial and operating models, and executive-ready business cases. Partner cross-functionally with Product, Finance, Sales, and GTM to prioritize roadmaps, track product-level economics and ROI, and provide decision support for investing, scaling, pausing, or deprioritizing products, including AI offerings.

Lead commercialization and GTM strategy for priority products: define target segments, launch sequencing, buyer narratives, pilot-to-scale motions, sales playbooks, and field readiness. Partner cross-functionally with Product, Sales, Enablement, Marketing, Client Management, Delivery, and Finance to drive launch performance, feedback loops, and repeatable commercialization processes.

Lead CRM strategy and execution across four mattress brands, owning email and SMS platforms, lifecycle journeys, testing roadmap, vendor relationships, analytics, budget, and a four-person team to drive revenue and engagement.

Lead design, troubleshooting, and support for enterprise SAP Commerce (Hybris) eCommerce platforms. Own RCA for critical incidents, implement hotfixes/enhancements, enforce code quality, mentor developers, collaborate on release planning and governance, ensure PCI/ADA/security compliance, and cross-train teams on Hybris, Java, and GraphQL integrations.

Lead Hybris development and support for enterprise SAP Commerce applications. Own RCA and resolution for critical incidents, design and implement hotfixes, review code, enforce best practices, mentor developers, ensure PCI/ADA/security compliance, participate in release planning, and support GraphQL and Java integrations.

Administer and optimize production SQL Server environments (Azure SQL Database, Azure SQL Managed Instance, AWS MySQL). Develop and tune T-SQL, stored procedures, and schemas; analyze execution plans and resolve performance bottlenecks. Collaborate with architects, support Entity Framework applications, leverage AI tooling for monitoring/automation, and ensure data security, privacy, and operational reliability in production environments.

Build and own end-to-end full-stack systems for AI-powered agentic trading across web and React Native mobile. Implement real-time, low-latency UIs and Go backend services, integrate streaming AI/ML features and market data, drive architecture and code quality, and collaborate with AI/ML, design, and product teams to ship production-ready features used by millions.

Lead two cross-functional corporate programs (CORA and Planning), conduct research and analysis to identify pain points, drive Executive QBR and OKR planning, maintain operating rhythms and reporting, represent programs during audits/compliance, partner with technical teams for tooling builds, maintain enablement resources, and design scalable process and tooling solutions to improve workflows and outcomes.

Serve as primary legal partner to product, engineering, and design teams building stablecoins, payments, and crypto infrastructure. Provide full product lifecycle counseling on U.S. and international payments and securities regulations, resolve novel legal issues, partner cross-functionally with Compliance, Finance, and Risk, and build scalable legal processes and playbooks to enable compliant product launches.

Lead global strategy and execution for GSIs and large digital agencies to drive partner-sourced revenue, co-sell motions, partner enablement, and joint go-to-market programs. Build and run a high-performing alliances function, manage executive relationships, negotiate commercial agreements, and embed partners across sales, product, services, and customer success to scale customer acquisition and adoption.