Top Remote Senior Level Jobs in Rochester, NY

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Manage regional customer engagement and key account sales plans for communications test equipment across NEMs, photonics manufacturers, webscale labs, and universities. Lead technical evaluations, commercial negotiations, customer demonstrations, trade show support, CRM maintenance, sales forecasting, and account growth strategies. Apply expertise in advanced optics, optical probing, high-speed transmission testing, photonics, and optical component technologies to position EXFO solutions and build executive-level customer relationships.

Leads and develops an enterprise Account Management team responsible for retention, renewals, expansion, forecasting, and revenue growth. Drives account planning, executive customer partnerships, commercial negotiations, KPI management, and cross-functional execution. Establishes scalable processes for renewal hygiene, customer health, QBRs, and pipeline management while translating cybersecurity market insights into product and go-to-market improvements.

Leads alternative investment reporting and reconciliation for complex private market portfolios. Validates investment data, partnership reports, Schedule K-1s, capital activity, valuations, commitments, and cash flows within Masttro. Oversees account connectivity, automated feeds, wealth maps, data quality, client reporting, and tax-document organization. Provides technical guidance, mentors team members, develops procedures, improves processes, and collaborates with advisors, custodians, fund administrators, technology vendors, clients, and external accountants.

Manage end-to-end onboarding for new customers from contract handoff through implementation, launch, adoption, and transition to Customer Success. Coordinate cross-functional teams, maintain project plans, manage risks and dependencies, define success criteria, communicate with customers and stakeholders, track onboarding health in Salesforce and Smartsheet, and improve onboarding processes and time-to-value.

Develop and maintain end-user documentation, online help, release communications, installation guides, videos, and in-product content. Collaborate with product, engineering, and UX teams on user-facing materials and software releases. Lead peer reviews, resolve documentation issues, improve writing standards and processes, research emerging content and AI technologies, meet release deadlines, and mentor junior writers.

Serves as a strategic HR business partner for distribution centers, EHS, and operations support teams. Leads organizational effectiveness, talent management, workforce planning, employee relations, performance management, compensation planning, compliance, leadership development, investigations, and organizational change. Advises leaders, resolves complex employee matters, implements HR policies and programs, and supports organizational capability. The role is remote with travel under 25% and requires at least five years of progressive HR experience, including three years managing direct reports.

Analyze credit portfolio and loan performance, forecast losses, identify risks and opportunities, and develop strategies to improve credit outcomes and origination volume. Use SQL, Python, dashboards, and visualizations to deliver actionable insights. Present recommendations to stakeholders and senior leaders while managing analytical projects, A/B tests, roadmaps, and business priorities independently.

Lead the architecture and hands-on development of an AI-enabled data migration platform for legal software. Own extraction, transformation, orchestration, data quality, observability, and scalable go-live workflows. Partner with product management to define roadmap priorities, lead a focused engineering team, make architectural decisions, contribute code, and apply AI to migration assessment, mapping, validation, and automation.

Own the full sales cycle for public-sector payment solutions, from prospecting and partner development through closing Director-level and higher stakeholders. Generate net-new revenue through multichannel outreach, build channel relationships, coordinate product demonstrations, maintain Salesforce pipeline data, and represent the company at industry events. The role focuses on government and SLED markets, requires consultative selling skills, and includes up to 20% travel.